John Eskew Email & Phone Number

Bentonville, Ar, Us

Bentonville, Arkansas, United States

Created a new open source device for measuring system latency. This measurement is very important for usability and user satisfaction when playing high level competitive PC games.

Bentonville, Arkansas, United States

Managed release of software in use Wal-Mart's pharmacies and facilitated communication between all levels of teams from Business to Development to Test to Support.⦁ Managed and maintained H&W area code-base(GitHub) for ~600 daily users.⦁ Maintained site list and deployment inventories of machines for ~5200 Wal-Mart stores with active pharmacies that housed ~50,000 machines. ⦁ Facilitated software deployments by other development teams through "change council", documentation, and personalized instructions.⦁ Led several automation efforts on the team, reducing workload by at least 2000 hours per year and drastically lowered the occurrence of deployment errors(reduced accidental productions from test environment to production environment from ~1/month to 0).

Store support for all POS related activities including:⦁ Copious amounts of software troubleshooting and bug identification.⦁ Identificaiton and dispatch for hardware issues.⦁ Trend identification and problem escalation. ⦁ Planned, organized and conducted group tutoring sessions.

Jonesboro, Arkansas Area

Full Service remote support for several different pieces of software that, together, automate large and small mailings and save customers up to $0.10 per mail-piece. AutoMail Support*Collaborate with developers to enhance, debug, and test several software products as well as deliver custom programs/upgrades.*Use SQL and Python to create queries and tools to automate processes.*Manage sensitive data, software updates, and form design projects using in-house software to create statements, notices, and bills for various companies.*Create dynamic, reusable file processing setups for mailings and automate file processes and custom profile setups.*Assist USPS branches to ensure mail is delivered and processed correctly.DOC Customer Support(Concurrent with AutoMail support since 12/2017)*Create dynamic and reusable file processing setups for, often urgent, one-time mailings.*Establish link between print shop technicians and customers.*Administrate custom customer websites for processing and viewing statements.Entrusted with a variety of tasks and large projects from every department. I accomplish this while simultaneously handling various customer issues throughout the day and maintaining patience and etiquette with less-understanding customers.

Jonesboro, Arkansas Area

*Oversaw transition from plant nursery to combined event venue and nursery.*Maintained inventory, display, and sales of all products.*Assisted in managing scheduled pick-ups and drop-offs.*Created schedules for landscaping team and managed daily checks.*Prepped venue area before and after guest arrival and checkout.*Operated skid steer, forklift, and tractor for bulk purchases and inventory management.*Scheduled and executed all weekly bulk deliveries to local customers.

●Family BusinessHave you seen Hardcore Pawn, Pawn Stars? Yes, it's like that. My customer support ability knows no bounds.*Managed constantly rotating inventory of approximately 5000 individual items/loans.*Generated inventory tracking reports for police use.*Handled minor repairs and performance tweaks for used computing devices and game systems.*Closely tracked prices and sales on commonly pawned items including many electronic devices, T.V.'s, firearms, gold, and many more.*Lead hard-fought crusade against the owner(my father) to integrate technology into our record- keeping systems.