Socorro Keyes Email & Phone Number

Vernon Hills, Illinois, United States

• Supervised travel coordinators as lead Air Travel Department agent managing programs for product launches, recruiting, sales and incentive meetings for pharmaceutical, technology solutions, insurance and auto part.
• Managed travel costs to comply with overall program financial objectives. Worked closely and served as liaison between account and sales manager, customers and client contact.
• Achieved high level customer service standards by addressing customer inquiries and price quotes, resolving problems and recommending plans of actions for system improvements. Escalated unresolved grievances to.
• Provided customer service and assistance during travel disruptions including client oversight. Prepared and completed air itinerary orders, edited and implemented changes per customer specifications for on time.

• Managed daily monitoring of patient services vendors by determining customer service requirements through continuous contact with customers.
• Monitored and reviewed schedule and adjust as needed.
• Attended weekly sales training and discussions with management.
• Achieved 110% of 2014 second quarter sales quota through existing customers and acquiring new business.
• Lead generation/business development through direct sales and building upon brand awareness and principles

• Supervised the daily operations and all areas of productivity with the reservations customer call center, from quoting, scheduling, ticketing, delivery of documents, quality control to customer complaint resolution..
• Served as liaison and lead contact between account/program managers and customers.
• Coached, trained and developed reservations associates on best practices for customer service, booking and ticketing. Implemented principles with a continuous improvement philosophy and corrective measures for customer.
• Managed and forecasted group movement contracts and inventory fulfillment through lead coordination with sales account and program managers.
• Developed and solicited new business at the inception and creation of the department by setting up and maintaining an accurate customer database.