As a Mini Store Incharge at Airtel since June 2023, I have managed prepaid, postpaid, broadband, Air Fiber, and customer services. In prepaid services, I handled activations, recharges, and customer inquiries, ensuring customers were informed about new plans. For postpaid services, I managed billing, payments, and plan upgrades, working with the billing department to quickly resolve issues and enhance customer satisfaction.I oversaw the sales and installation of broadband services, addressing technical issues with the support team to ensure a smooth customer experience. In Air Fiber services, I ensured reliable internet connections and educated customers on its benefits, boosting sales.In customer services, I provided comprehensive support, promptly addressing inquiries and resolving issues to maintain high customer satisfaction. My efforts led to a 20% increase in subscriptions, a 95% customer satisfaction rate, and a 8% rise in broadband and Air Fiber adoption. I excel in customer service, problem-solving, and using CRM and technical support tools to manage operations effectively.

Have more than 6 years of experience in Sales Team Leader & CRM Customer Relationship Manager I Am currently Working at Reliance Digital as an Store Team Leader & CRM Customer Relationship Manager. I have also handled 26 staff team & done staff hiring and training management. I also have skills like, Product Analysis, VM management, Marketing, Telecommunication (Jio), Team Leader, Photoshop, video editing, Cold Calling, Product Supply Management. Also, have good experience in Software Troubleshoot (Windows 7, 8.1/ 10, Linux - Ubuntu, Kali Linux, Mac Os & Mobile). Business Analyst, Google Search, Python, Java, CSS, Google AdWords & AdSense, Digital Marketing and recent Data Recovery.

Have more than 3 years of experience in Sales as Jio Store Manager, Product Analysis, VM management, Marketing, Telecommunication (Jio), Product Supply Management. Also, have good experience in Software Troubleshoot (Windows 7, 8.1/ 10, Linux - Ubuntu, Kali Linux, Mac Os & Mobile).

Sales, Providing Postpaid SIM service