Operations Manager
Smartgo
Who is Sri Krishna Gupta? Overview
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Sri Krishna Gupta is listed as Operations Manager at SmartGo, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Sri Krishna Gupta.
Sri Krishna Gupta previously worked as Store Incharge at Airtel and Retail Sales Team Leader & CRM Customer Relationship Manager. at Reliance Retail. Sri Krishna Gupta holds H.S.C, Business/Commerce, General from Wagheshwar English School And Junior College.
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SmartGo
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Profile bio
About Sri Krishna Gupta
Since June 2023, I have been the Mini Store Incharge at Airtel, handling prepaid, postpaid, broadband, Air Fiber, and customer services. I manage activations, billing, installations, and support, ensuring smooth service and happy customers. My work led to more subscriptions, high customer satisfaction, and increased broadband and Air Fiber use. I am good at solving problems and using tools to keep everything running smoothly.
Current workplace
Sri Krishna Gupta's current company
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5 roles
Sri Krishna Gupta work experience
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Store Incharge
CurrentAs a Mini Store Incharge at Airtel since June 2023, I have managed prepaid, postpaid, broadband, Air Fiber, and customer services. In prepaid services, I handled activations, recharges, and customer inquiries, ensuring customers were informed about new plans. For postpaid services, I managed billing, payments, and plan upgrades, working with the billing department to quickly resolve issues and enhance customer satisfaction.I oversaw the sales and installation of broadband services, addressing technical issues with the support team to ensure a smooth customer experience. In Air Fiber services, I ensured reliable internet connections and educated customers on its benefits, boosting sales.In customer services, I provided comprehensive support, promptly addressing inquiries and resolving issues to maintain high customer satisfaction. My efforts led to a 20% increase in subscriptions, a 95% customer satisfaction rate, and a 8% rise in broadband and Air Fiber adoption. I excel in customer service, problem-solving, and using CRM and technical support tools to manage operations effectively.
Jun 2023 - Present
Retail Sales Team Leader & Crm Customer Relationship Manager.
Have more than 6 years of experience in Sales Team Leader & CRM Customer Relationship Manager I Am currently Working at Reliance Digital as an Store Team Leader & CRM Customer Relationship Manager. I have also handled 26 staff team & done staff hiring and training management. I also have skills like, Product Analysis, VM management, Marketing, Telecommunication (Jio), Team Leader, Photoshop, video editing, Cold Calling, Product Supply Management. Also, have good experience in Software Troubleshoot (Windows 7, 8.1/ 10, Linux - Ubuntu, Kali Linux, Mac Os & Mobile). Business Analyst, Google Search, Python, Java, CSS, Google AdWords & AdSense, Digital Marketing and recent Data Recovery.
Nov 2016 - Feb 2023
Activation Officer & Jio Store Manager
Have more than 3 years of experience in Sales as Jio Store Manager, Product Analysis, VM management, Marketing, Telecommunication (Jio), Product Supply Management. Also, have good experience in Software Troubleshoot (Windows 7, 8.1/ 10, Linux - Ubuntu, Kali Linux, Mac Os & Mobile).
Nov 2016 - Aug 2018
Mar 2015 - Oct 2016
2 education records
Sri Krishna Gupta education
H.S.C, Business/Commerce, General
Wagheshwar English School And Junior College
10Th Pass, S.S.C
St.Oscar Convent High School
FAQ
Frequently asked questions about Sri Krishna Gupta
Quick answers generated from the profile data available on this page.
What company does Sri Krishna Gupta work for?
Sri Krishna Gupta works for SmartGo.
What is Sri Krishna Gupta's role at SmartGo?
Sri Krishna Gupta is listed as Operations Manager at SmartGo.
Where is Sri Krishna Gupta based?
Sri Krishna Gupta is based in Pune, Maharashtra, India while working with SmartGo.
What companies has Sri Krishna Gupta worked for?
Sri Krishna Gupta has worked for Smartgo, Airtel, Reliance Retail, Jio, and Vodafone.
How can I contact Sri Krishna Gupta?
You can use AeroLeads to view verified contact signals for Sri Krishna Gupta at SmartGo, including work email, phone, and LinkedIn data when available.
What schools did Sri Krishna Gupta attend?
Sri Krishna Gupta holds H.S.C, Business/Commerce, General from Wagheshwar English School And Junior College.
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