Shahid Khan Email & Phone Number

Sturbridge, Ma, Us

United States

Charlton, Ma

• Administer Hyperconverged VMWare ESXi environment in 2 locations• Administer VOIP phone system deployed between 2 locations• Introduced workstation imaging and patch management systems to save time and increase security• Support MS Servers, including Server 2003-2016, Exchange, SQL, & AD• Provide day-to-day Helpdesk support for 150+ users• Assist in deployment of network attached manufacturing & lab equipment• Administer and customize Salesforce deployment• Configure, deploy, and administer HP Aruba Switches• Administer Fortigate Firewalls, and WiFi network, including Campus WiFi Bridging• Manage IT Hardware & Software purchasing day-to-day and on larger projects

• Deployed and customized open source ticketing system to replace expensive older product• Provide onsite & remote support for four locations, including sole responsibility for Framingham location• Developed new workstation rollout plan, resolving DNS & DHCP errors occurring in previous roll outs• Developed issue submission and information collection tool using .Net in C#• Worked cross departments to develop workflows and documentation for new ticketing and issue submission systems• Utilize Altiris Client Management system for MS patch deployment and other client management tasks• Administer and support Lab Information System, including work with several vendors and interface technologies• Developed & executed plan for clean-up and restructuring of AD Structure and Group Policy Objects

• Participate in all aspects of major banking system development and roll out• Developed Powershell scripts for support and deployment of primary banking system• Worked with outside consultants & vendors for development of various application systems• Worked with various internal teams, including MSSQL, Oracle, SAN, Network, Desktop & Altiris Packaging, & Wintel teams on application development and deployment• Created technical documentation for internally deployed systems• Developed AD Users & Groups, and GPOs for banking system deployment

• Oversaw Quality Assurance testing, including assignment of QA team tasks and review of results• Built and maintained QA Environment using VMWare Server• Developed and managed new SalesForce ticketing & knowledge base system • Assisted Support department with complex issues, SQL query development, and new products• Administered local file & Exchange servers, workstations & IP Phone system• Administered local and hosted client Active Directory environment (Server 2003\2008 R2)• Administered data center location servers & networking for online products• Developed new online solution using Server 2008 R2 RDS to bring the company into the cloud• Built new Domain environment from the ground up, including clustered Domain Controllers and SQL servers• Received Employee of the Year award in first year of service• Managed and maintained Remote Backup Service for 46 Clients• Assisted in training and development of support staff

Bachelor Of Science (B.S.), Management Information Systems, General

Education record