Stephen Heed Email & Phone Number

Seattle, Wa, Us

Seattle, Wa

Wb Games New York. Remote From Seattle Wa.

Helix Perforce SME * Helix Perforce Server version control software administration.* Perforce Server solution architecture & design to best fit production needs. Including standalone, commit, edge, replica and proxy servers. Sr. System Engineer* AWS and VMWare sever implantation.* CommVault cloud backup. Rollout and migration of Backup Exec tape backup to CommVault cloud backup solution.* Backup Exec cloud backup. Rollout and migration CommVault cloud to Backup Exec cloud backup solution.* Data and Server backup administration. Network Security Engineer * Qulays vulnerability scanning. Implemented and deployed multiple site vulnerability scanning and remediation management.* Server and hardware patching. Ongoing OS and system patch testing and deployment, most patches deployed via SCCM.* Administration of PaloAlto & Cisco ASA firewall including IPSec site-to-site tunnel management. System Administrator * Workstation management. Standardized hardware then, built and implemented system OS images to speed in OS and application deployment.* Exchange administration. Managed and deployed various levels of exchange from 2003 through Office 365. User migration, management and multiple domain deployment and integration.* Server OS administration. Deploy and managed MS Active directory domain. MS Server 2003 thru 2016 as well as Linux servers. Surreal Software IT Manager * Managed junior IT staff and IT contractors. * Created and implemented studios new Server room plan and build out and other IT needs * Handled studios purchasing of IT hardware, software and services* Worked with other Midway studios as part of the enterprise

Seattle, Wa

Network/IT Manager * Managed junior IT staff and IT contractors.* Asset tracking. Managed IT hardware assets, tracked who assigned to and where they were. Worked with finance on asset depreciation. * Purchasing. Worked with venders for buying of IT assets as well as colo hosting and telco needs.* Server room build out. Setup colo for company ecommerce web farm. System Administrator * QA lab build out. Managed QA lab OS imaging & automation of approximately 40 systems and 12 multilingual operating systems. * Exchange 5.5 deployment. Worked with Sr. Admins to deploy Exchange 5.5 and OWA. Converted users from sendmail to exchange.* Remote user support. Supported international sales team with the tools needed to do their job. Including implementation of laptop replacements, VPN, dial up, and cellphones.* PBX Administration. Managed and deployed PBX system with VOIP and voicemail in email solution.

Redmond, Wa

System Administrator * Backup Administrator. Managed BackupExec backup system. Ensured all systems backed up via Grandfather, Father and Son solution. Rotated tapes weekly.* Helpdesk automation. Scripted alerting system for admins when there were critical issues, build intranet portal for users to submit help request.* Telco administration. Managed Shiva modem pool, company PBX and vice mail systems. Helpdesk Administrator *Desktop imaging. Build standard desktop imaging solution for trade show systems.*Helpdesk Admin. Handled day-to-day user desktop and software support for both Windows and Apple platforms. Telephone Support Tech * Phone support. Telephone support for children’s educational software. Fielded calls from start to end of customer support call on a windows platform with a variety of OS’s (Windows 3.x, 95, NT3.5 and NT4)

Seattle, Wa

Helpdesk Support Tech. * Provided troubleshooting and evaluation of Helpdesk support request then resolved issues or escalated to other support admins.* Purchasing. Handled IT related purchasing, invoicing and asset tracking.

Served as a 12B (12 Bravo) Combat Engineer during my enlistment. 1st unit, worked construction on barracks renovation project and unit driver. Later ran the supply warehouse and managed Army Privates for the same barracks renovation project. Managed construction materials budgets and junior enlisted soldiers 2nd unit, worked as a driver and was assigned to drive foreign dignitaries. 3rd unit, worked for the Sapper Leader Course as part of the cadre. Was assigned as a driver and provided support as needed to the Sappers students. Participated in leadership and tactical training during my time with this unit

Bachelor'S Degree, Cad/Computer Aided Drafting.

CAD/Computer Aided Drafting.

Drafting