Steve Kim Email & Phone Number

Reston, Va

Herndon, Va

Deliver onsite and remote support for more than 300 users by serving as primary IT support within Mid-Atlantic region.Guarantee on-time update and completion of all tickets through service aide.Provide effective solutions to all technical issues including network, software, hardware, and operating systems including escalated and highest-priority issues of executives.Handle multiple projects in relation to the improvement of field services by functioning as scrum master across North America and Latin America Field Services teams.Act as point of contact responsible for guiding 2 teams of 8 in utilizing scrum value and Agile Central.Build and cultivate strong relationship with product owners by developing story, iterations, and retrospectives.Organize weekly iteration among owners and POs, retrospectives, and release planning, while working closely with all departments to eliminate several impediment's and resolve dependency.

San Francisco Bay Area

Responsible for all of the global helpdesk service through ConnectWise, which include: handling tier 1 and tier 2, prioritizing and meeting SLA to ensure all tickets are completed with resolution in a timely manner. Manage and keep in constant contact with the Helpdesk and Field service team to ensure projects and tickets are fulfilled to customer satisfaction.Coordinate with Management and lead in projects, major escalation, and proactively resolve issues.

San Francisco Bay Area

Onsite support for rapidly growing Startup from 30 to 200+ user within the first year. Support all Mac and Windows platform from software to hardware, troubleshoot/Resolve network, phone, and any IT related issues, manage all video conferencing and AV solutions (WebEx, Skype, Adobe Connect).Provide strategies that enhance efficiency and minimize the total cost of ownership (e.g. Convert to Box and Office 365) Work with team members to complete projects till fulfillment, and training/supporting end users (create new hire process)

Being one of the primary contacts for all technology-related issues and requests. Troubleshoot multiple platforms, applications, operating systems and network related issuesManage user account and resources in Active Directory, Shoretel Systems, and ExchangeMaintain client company intranet site and provide end support for system and network equipmentIdentifies, isolates and repairs computer equipment showing wear and tearEnsure day-to-day operation is effective, efficient, meets the business requirements

Oakland

IT Assessments & Audit Moves to specific location.Worked for Help Desk Service, Desktop Technical Support when needed.Installed Servers, power units, KVM, desktop PCs, and related technical hardwareWorking with, maintaining, and upgrading PC, Mac, network, and server hardware and software applicationsAsset tagging/labeling computers and other technical and updating asset databases.

Pleasant Hill, Ca

Managed daily business operations of store location including staffing, purchasing, and customer service relations.Coordinated marketing activities including referring customers to appropriate menu selection and installing marketing displays.Trained staff in customer service, operation, food service, custodial services, and financial matters.Analyzed sales and daily store activity to determine appropriate business actions and strategies.

Northern California

Served as initial point of contact for resolution, configuration, and maintenance for company services.Diagnosed and resolved problems with ATM software, hardware, and data communicationsBuilt key relationships with clients to maintain successful and prosperous customers.Installed over 100 ATMs in northern California territory.