Susanna Kim Email & Phone Number

Atlanta, Ga, Us

- Leads PMO for a highly visible global revenue management program for an international hotel chain scaling to more than 6000 hotel sites and 9,000 users- Responsible and accountable for developing and implementing a comprehensive PMO framework across the organization, overseeing a team of 7+ project managers amongst multiple workstreams, providing leadership and mentorship, promoting a culture of continuous improvement and collaboration- Drives program success through revenue growth KPIs, exceeding initial targets (~5% lift) - Develop alpha, beta and pilot framework to test implementation strategy in the U.S, China, Europe, Middle East, Singapore and Japan- Presents program updates to executive leadership and key stakeholders- Understands and organizes key dependencies while driving alignment discussions - Proactively creates and maintains strong relationships with stakeholders, including executive sponsors, project team members, integration partners, to ensure project success and ongoing support

Atlanta Metropolitan Area

- Led PMO for enterprise-wide data and analytics migration to cloud-based platforms (ACE) for the Commercial Data and Analytics Team - Developed and implemented new processes and accountability measures to ensure migration to be completed on time and within budget, working with existing teams in Atlanta, GA and off-shore in the Philippines, totaling more than 50+ team members across departments- Drove migration for over 200+ Tableau reports to Tableau Cloud and 50+ data sets from Teradata to Google Cloud Platform - Created and delivered status reports to executive leadership team and project sponsors- Led key strategy for organizational change through an agile framework and responsible for implementing new practices to improve transparency and lay foundations for tracking progress for a data and analytics team- Realized efficiencies across organization, reducing time spent on updating stakeholder reports by 50%

Atlanta, Georgia, United States

- Led PMO for strategic data warehouse development, analytics and trade investment management projects for French-based retail client revenue growth leadership team, based in the U.S. and France- Presented key statuses reports and drove alignment between executive leadership team - Created budget for tracking and forecasting throughout project delivery- Led end-to-end process for roadmap development and delivery planning for 10+ analytics products including PowerBI dashboards and Azure data lake warehouses- Planned and coordinated production deployments with multiple development teams

Atlanta, Georgia, United States

- Managed enterprise-wide content management system implementation as technical program manager for U.S. based clothing retail client, driving target goals of increasing efficiencies when updating marketing and product content, reducing lead times from 6+ weeks to minutes- Developed PMO framework, including charter, scope, budget, status and risk management - Coordinated production deployments and dependencies across multiple technical teams and business stakeholders, managing teams in the U.S, Brazil and India

Atlanta, Georgia, United States

- Planned, executed and managed of engagements for top clients (focused on automotive vertical)- Collaborated in scoping prospective engagements and developing proposals- Led team of 10+ developers through successful delivery of all project phases, including product releases- Held accountable on overall quality, engagement, and adherence to the schedule and budget for the project- Coordinated project timeline with internal and external team members to ensure checkpoints and goals are met to the client’s satisfaction- Implemented and reinforce agile principles- Managed overall resource allocation and capacity planning for the project- Conducted workshops and requirements gathering sessions- Anticipated and addressed potential or actual impediments and risks to project delivery early and often- Influenced and led team ceremonies such as sprint retrospective, sprint planning, backlog grooming- Provided guidance and perform functional, regression testing, support UAT, pre & post-go live- Managed dependencies between teams, departments within the company and partners- Facilitated discussion, decision making, and conflict resolution.- Presented to leadership status and risks of projects and teams.- Supported Product Owners through strategic discussions on aligning business priorities with development backlog

Atlanta, Georgia, United States

- Led PMO and account management for top clients such as AMC, Coca-Cola, Little Caesars, Aramark, and Live Nation- Provided leadership for global client development team, driving strategy and project management support for clients in China, Nigeria, and Mexico- Managed end-to-end deployment of digital content on commercial applications- Initiated and defined processes for both internal and external workflows for content updates, hardware and software upgrades- Led revenue lift strategy through data science applications to menu development, increasing revenue profits by 5% or more

New York, New York, United States

- Facilitated communication and processes between various departments including tech, UX, strategy and marketing, across major media brands such as Univision, PGA Golf and Network A- Served as SCRUM master for developers across the U.S (10+ team members), responsible for full lifecycle of multiple products for various digital platforms- Researched and prioritized product features based on stakeholder feedback- Managed QA and product releases for desktop, mobile web, native iOS and Android devices

Atlanta, Georgia, United States

- Managed company’s largest client portfolio as Team Lead for Foreclosures dealing with Georgia Wells Fargo Freddie Mac- Supervised a 20+ person team, coaching and training company-wide and client policies- Completed performance reviews, training, task assignments, and scheduling- Developed business case and solutions for IT-led projects to improve processor efficiency and accuracy for legacy platforms, reducing error rates by more than 10%- Launched new initiatives such as monthly team evaluations and work performance metrics- Owned and delivered bi-weekly reporting and metrics for client and company operations executive team