Kim Gillon Email & Phone Number

Glasgow, Scotland, United Kingdom

Self Employed social media marketing content creator • Creation of engaging, entertaining and informative social media posts to promote business locally and nationally• Selecting, editing, and creating “scroll-stopping” images that showcase the client's offering• Hashtag and audience analysis to understand and optimise views• Proofreading text to ensure clarity • Diary management to ensure work was completed to timescales• Experience with a variety of social media platforms, applications and design packages • Invoice management

Glasgow, United Kingdom

Self Employed property marketing agent for homes in Glasgow North and East Dunbartonshire with RE/MAX• Developing a client base of home buyers and sellers• Responsible for guiding clients from sign up to sale in all areas of the property marketing process including marketing, listing, accompanied viewings and negotiation• Networking through social media marketing to promote my business and my property listings to targeted audiences• Providing professional sales photography and video for property schedules• Negotiation of best deal • Offering referral options for mortgage brokers, conveyancing and home surveys• Utilising the RE/MAX network to optimise sales and purchases nationwide and internationally

Glasgow, United Kingdom

Managed a team of Investment Service Managers who oversaw the servicing of multi-managed portfolios •Ensured the management of portfolios with values of @£1billion provided excellent customer service with deep satisfaction from clients rated as 86% •Defined new processes and techniques to understand client need and assist clients to introduce new assets where appropriate •Responsible for streamlining and upgrading the business’ process and procedures from 100 to less than 40 while maintaining appropriate controls•Tracked and monitored client journey identifying touchpoints that were not maximising revenue potential•Analyse and report on weekly statistical data•Ensure compliance with mandatory training, sanctions, risk exposure control, and legal requirements

Glasgow, United Kingdom

Managed team of Helpdesk Advisors providing an interface service between sales teams and Barclays Wealth Investment Service Managers•Designed and implemented training programme on the client experience resulting in a 36% reduction in complaints•Quality consistently exceeding the target of 75% with the highest being 84% quality achieved•Implemented management information analysis for accurate forecasting, workforce planning, and target setting and reduced absence rates to less than 1%•Achieved consistent service level of 99.1% of calls answered within 10 seconds•Wrote and delivered presentations at external award ceremonies and won: CCA Best Customer Experience Team of the Year 2012; UK Customer Experience in Financial Services 2012; CCA Team of the Year 2013

Glasgow, United Kingdom

Managed team of 15 customer service telephony advisors in the general banking division•Internal champion for customer service and customer satisfaction supporting other managers and leading the increase of customer satisfaction from 80% to 92%•Initially identified an area for improvement in charging policy, presented business cases to senior management teams, who agreed to implement and estimated it would save up to £10m per annum•Management of team including: HR, performance management, chairing disciplinary hearings, coaching and training•Analyse management information in relation to team and their performance compared to the wider business

Derbyshire

Sales Executive and Office Manager leading a team of advisors processing customer quotations and orders •Account managed a portfolio of business clients with sales valued at over £50k per annum•Customer complaint handling from first point of contact to resolution•Implemented business processes to improve efficiency across quality, delivery, and ensuring targets were met

Glasgow, United Kingdom

Senior Technical Sales Manager for North England servicing electronic and automotive industries •Accountable for all element of customer journey from quotation, design, order processing and accounts payable•Involved with Quality Control and Process improvement and redesign of products from other Worldmark sites•Set up the Worldmark Mexico, Guadalajara, sales operations and was key account manager for several clients

Glasgow, United Kingdom

Home Loan Advisor specialising in Buy-To-Let products based in telephony centre•Providing financial illustrations to customers looking for mortgage products for rental properties•Explaining the features and benefits while adhering to financial compliance and regulations

Glasgow, Scotland, United Kingdom

Sales & Marketing Assistant tasked with promoting new product line•Creating promotional material for the business and raising awareness through literature and trade exhibitions•Calling prospects and managing a database of contacts

Glasgow

Sales & Office Administration Assistant supporting a small team with general business tasks•First point of contact for enquiries including order processing, invoicing and complaint handling•Supported Finance Director with accounts and payroll processing

Education record

Education record