Kim Gillon Email and Phone Number
With over 25 years of customer-facing experience, and multiple awards won for customer service, I have a real desire to meet – and exceed – my client’s expectations.I have worked in the UK and overseas in a variety of roles including client service manager, sales office manager, and marketing manager. I have worked in small family-owned businesses and multi-national FTSE 100 companies. I have worked on my own initiative to meet targets, set up sales offices and production sites and developed high-performing teams. I have helped refine robust processes to mitigate risk and deliver consistency. Here are a few of the skills that make me stand out from others:Quantifiable Client Service – integrity is my highest value and I will work hard to ensure that I deliver the best service for my clients.Social Media Savvy – I have invested thousands of pounds in my personal social media training. This, combined with my client focus enables me to reach the right people with a tailored message.Management - I have had success in managing people and projects. I love seeing others succeed and businesses meet their goals.Research – If I don’t know it, I will find out. Data (and attention to detail) is my thing. I ask questions to uncover needs and find solutions to problems.Flexibility – Working part-time, from home or in a hybrid role, and around my family commitments means that I manage my time to meet deadlines and support my children. I may not work the traditional '9to5' but the work gets done, on time, to a high standard.As a working mother, I am keen to find a balance between success in business and a happy, calm, family life. Working within a business that supports working parents, meets these needs.If you want to know more about me, please get in touch.
Jbb Knotweed Solutions Ltd
View- Website:
- jbbknotweedsolutions.com
- Employees:
- 4
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Contract AdministratorJbb Knotweed Solutions Ltd May 2024 - Present -
Self Employed Social Media ManagerSelf Employed Oct 2020 - PresentGlasgow, Scotland, United KingdomSelf Employed social media marketing content creator • Creation of engaging, entertaining and informative social media posts to promote business locally and nationally• Selecting, editing, and creating “scroll-stopping” images that showcase the client's offering• Hashtag and audience analysis to understand and optimise views• Proofreading text to ensure clarity • Diary management to ensure work was completed to timescales• Experience with a variety of social media platforms, applications and design packages • Invoice management -
Self EmployedRe/Max Scotland Jun 2019 - Jan 2021Glasgow, United KingdomSelf Employed property marketing agent for homes in Glasgow North and East Dunbartonshire with RE/MAX• Developing a client base of home buyers and sellers• Responsible for guiding clients from sign up to sale in all areas of the property marketing process including marketing, listing, accompanied viewings and negotiation• Networking through social media marketing to promote my business and my property listings to targeted audiences• Providing professional sales photography and video for property schedules• Negotiation of best deal • Offering referral options for mortgage brokers, conveyancing and home surveys• Utilising the RE/MAX network to optimise sales and purchases nationwide and internationally -
Client Servicing ManagerBarclays Wealth And Investment Management May 2013 - Jan 2019Glasgow, United KingdomManaged a team of Investment Service Managers who oversaw the servicing of multi-managed portfolios •Ensured the management of portfolios with values of @£1billion provided excellent customer service with deep satisfaction from clients rated as 86% •Defined new processes and techniques to understand client need and assist clients to introduce new assets where appropriate •Responsible for streamlining and upgrading the business’ process and procedures from 100 to less than 40 while maintaining appropriate controls•Tracked and monitored client journey identifying touchpoints that were not maximising revenue potential•Analyse and report on weekly statistical data•Ensure compliance with mandatory training, sanctions, risk exposure control, and legal requirements -
Team LeaderBarclays Wealth And Investment Management Apr 2008 - May 2013Glasgow, United KingdomManaged team of Helpdesk Advisors providing an interface service between sales teams and Barclays Wealth Investment Service Managers•Designed and implemented training programme on the client experience resulting in a 36% reduction in complaints•Quality consistently exceeding the target of 75% with the highest being 84% quality achieved•Implemented management information analysis for accurate forecasting, workforce planning, and target setting and reduced absence rates to less than 1%•Achieved consistent service level of 99.1% of calls answered within 10 seconds•Wrote and delivered presentations at external award ceremonies and won: CCA Best Customer Experience Team of the Year 2012; UK Customer Experience in Financial Services 2012; CCA Team of the Year 2013 -
Team ManagerSantander Nov 2004 - Apr 2008Glasgow, United KingdomManaged team of 15 customer service telephony advisors in the general banking division•Internal champion for customer service and customer satisfaction supporting other managers and leading the increase of customer satisfaction from 80% to 92%•Initially identified an area for improvement in charging policy, presented business cases to senior management teams, who agreed to implement and estimated it would save up to £10m per annum•Management of team including: HR, performance management, chairing disciplinary hearings, coaching and training•Analyse management information in relation to team and their performance compared to the wider business -
Sales Executive/Sales Office ManagerRenaissance Mark Mar 2002 - Mar 2004DerbyshireSales Executive and Office Manager leading a team of advisors processing customer quotations and orders •Account managed a portfolio of business clients with sales valued at over £50k per annum•Customer complaint handling from first point of contact to resolution•Implemented business processes to improve efficiency across quality, delivery, and ensuring targets were met -
Senior Technical Services ManagerWorldmark Apr 1999 - Mar 2002Glasgow, United KingdomSenior Technical Sales Manager for North England servicing electronic and automotive industries •Accountable for all element of customer journey from quotation, design, order processing and accounts payable•Involved with Quality Control and Process improvement and redesign of products from other Worldmark sites•Set up the Worldmark Mexico, Guadalajara, sales operations and was key account manager for several clients -
Home Loan AdvisorClydesdale Bank Oct 1998 - Mar 1999Glasgow, United KingdomHome Loan Advisor specialising in Buy-To-Let products based in telephony centre•Providing financial illustrations to customers looking for mortgage products for rental properties•Explaining the features and benefits while adhering to financial compliance and regulations -
Sales And Marketing AssistantRobert Cullen & Sons Apr 1997 - Apr 1998Glasgow, Scotland, United KingdomSales & Marketing Assistant tasked with promoting new product line•Creating promotional material for the business and raising awareness through literature and trade exhibitions•Calling prospects and managing a database of contacts
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Sales & Office Administration AssistantUniversal Pulp Packaging Apr 1994 - Apr 1997GlasgowSales & Office Administration Assistant supporting a small team with general business tasks•First point of contact for enquiries including order processing, invoicing and complaint handling•Supported Finance Director with accounts and payroll processing
Kim Gillon Education Details
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Boclair Academy -
Mackintosh School Of Architecture
Frequently Asked Questions about Kim Gillon
What company does Kim Gillon work for?
Kim Gillon works for Jbb Knotweed Solutions Ltd
What is Kim Gillon's role at the current company?
Kim Gillon's current role is Building Strong Customer Relationships | Social Media Specialist Driving Business Growth | Streamlining Operations & Enhancing Productivity | Detail-Oriented Multi-Tasker | ☕️.
What schools did Kim Gillon attend?
Kim Gillon attended Boclair Academy, Mackintosh School Of Architecture.
Who are Kim Gillon's colleagues?
Kim Gillon's colleagues are James Brannan C.s.j.k.
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Kimberly Gillon
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Kimberly Gillon
United States1ymail.com1 +133684XXXXX
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Kimberly Gillon
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