Skip Hendrickson Email & Phone Number

Austin, Tx, Us

Durham, Nc, Us

Responsible for sales, service, and marketing functions of a 30 employee "boutique" IDP (Intelligent Document Processing) startup. My main focus was establishing and growing our Partner Channel leveraging our partners to provide us with qualified prospects and clients they understood would benefit from our unique ML model and our data science specialization. My team was comprised of a Director of Partnerships, Data Science/Sales Engineering specialist, 2 BDM's and a Director of Product/Marketing. After moving fully from a direct/channel to a partner only model, our partners provided our leads and funnel opportunities.Achievements included -*By leveraging my new GTM plan with new and updated channel sales strategies we accelerated our sales cycles and closings from an average of 18 months down to 6 months and increased our funnel opportunities threefold.*Starting in January of 2023, I initiated, developed and contracted 10 new partners including 3 new cloud partners, achieving this by the end of the 3rd quarter which exceeded the KPI set by our CEO.*Driven by our sophisticated IDP model plus our results and funnel growth... Infinia ML was acquired by Aspirion in September of 2023 -https://infiniaml.com/aspirion-acquires-infinia-ml-an-established-leader-in-ai-and-machine-learning/

Next Step Foundation was the non-profit spinoff of StepWise, Inc. which was a for-profit Social Impact BPO (Business Processing Outsourcer) company providing annotation and transaction services in Kenya, primarily for the disadvantaged and disabled. My responsibilities were to build a sales, service, and marketing team which was layered on top of two acquisitions we made in Nairobi - Daproim Africa and the Zalego Academy. I recruited and hired best-of-breed talent here in the US including a VP of Sales, 2 AE's, and 2 BDR's training them in application sales, and then implementing new sales and lead generation tools utilizing the Microsoft 360 CRM platform, LinkedIn Navigator and ZoomInfo. Achievements included -*Orchestrating and integrating the 2 acquisitions in Kenya was our first priority, and then we built upon these acquisitions to create a fully functional Africa based Operations Center and Service Delivery team for our BPO services globally.*By implementing my go-to-market (GTM) plan we were able to take advantage of US-based Partners and competitive BPO Platforms to develop a highly functioning Channel and Partner ecosystem, which drove funnel growth of over 100% quarter over quarter. This resulted in not having to invest in an in-house annotation platform allowing our team to take advantage of several new partners’ investments, utilizing their platforms, and saving us millions of dollars in upfront investments and quicker turnaround time for new projects. Through these same partnerships our team supported these partners globally, performing annotation, transaction and call center services for their clients as needed to boost our revenue.*In less than a year (during the height of the pandemic) we grew our funnel to over $2MM in new opportunities for our partners, prospects, and clients for new BPO sales and serviced over 100 clients worldwide.

Austin, Texas, Us

I was Initially hired as the new GM for all Direct Sales in Central & South Texas with offices in both Austin and San Antonio and responsibility for an organization of 14+ sales team members reporting to my Sales Managers in each office location. My quota/plan was to produce over $250k in Net New Revenue annually through selling and evangelizing our entire managed services strategic portfolio of products. This was inclusive of SD-WAN, UCaaS, Managed Connectivity (Fiber & Network Services), Security as a Service, Managed Firewalls & Endpoints, Datacenter/Colocation, Office 365 and our backup & data integrated Cloud products.Achievements Included - *Directed the sale of the largest multi-location and multi-level Managed Services contract YTD in 2018 to Arrow Ministries for all of their 16 locations nationwide. Revenue value was $2.1 MM over a 60-month term and replaced a competitor for all existing fiber, SD-WAN, UCaaS, and Managed Firewall and Endpoint services nationwide.*Promoted to acting President of Texas in mid-year of 2018 controlling the entire Texas-based sales organization consisting of 2 GM’s, 4 Sales Managers, and over 40 AE’s. During my tenure as President, we produced the strongest bottom-line results for Texas’s best year (2018) for year-over-year revenue growth of $350K in total net new revenue over our committed and forecasted plan.*I accomplished this while slashing overhead and bottom-line expenses through real estate consolidations and expense management by over $450K in total savings in 2018, exceeding all budget requirements while maintaining all headcount and personnel in the region at 100%.

Monroe, La, Us

I was hired as a newly established Senior Lead Relationship Manager for Texas when CenturyLink decided to create a new channel for Software (SaaS), ISV, and Cloud Services products. I immediately prospected, established and developed new software clients and opportunities within CenturyLink's Global Software Industry (SaaS/ISV) segment throughout Texas. I facilitated all sales and technical leadership across the platform for SD-WAN, Global Network connectivity, UCaaS, VoIP, managed hosting, cloud, and consulting sales to enterprise customers in our SaaS vertical leveraging a vibrant and productive ISV partner ecosystem that benefitted the ISV, CenturyLink, and our partners and prospects alike.Achievements Included:*Through the executive relationship that I built with the CIO at BMC Software, I orchestrated and oversaw the largest single Cloud-based Data Center and Cybersecurity solution sold in this new channel which we implemented in their two largest data centers nationwide driving their annualized contracted revenue to over $5.4MM over a 3-year commitment.*Proactively sold new opportunities to a base of Software customers producing over $1 Million per month in net new recurring revenue YTD in 2016.*Competing against AWS, Azure and Google Cloud I was able to establish our CenturyLink Cloud platform to include new retail sales which were not previously available accomplishing through driving C-Level relationships and using advanced application sales techniques.

Austin, Texas, Us

As VP I supervised and directed all aspects of the sales and marketing channels in developing new University clients through outsourcing their current Housing and Residential infrastructure to Apogee including our state-of-the-art Wi-Fi technologies. We facilitated and upgraded entire campus-wide networks through our Platform as a Service (PaaS), Software as a Service (SaaS), Video & Cable networks, Student App portals, and all Fiber-Based technologies from the ground up. In addition, wefacilitated the handling of all Customer Service and Student Help Desk functions in our Austin-based Call Center.Achievements Included - *Supervised the orchestration of Salesforce as our new CRM tool, then created new comp plans for sales, customer service, and sales engineers motivating our entire team to achieve higher quotas and record growth.*By driving, hiring, training, and developing our new sales and marketing team, we were able to drive net new revenue by over 34% quarter over quarter consistently for 2 years.*Executed delivering over 125% of our annualized plan generating over $15mm in net new contract revenue for 2012 and 2013. *As the VP of Marketing, I worked closely with our talented executive team in achieving a new ten-year multi-million licensing contract placing our company logo on the University of North Texas’s new stadium in Denton, TX, which included having a dedicated suite at every event for our prospects and clients.

Basking Ridge, Nj, Us

During my 18 year tenure with MCI, Worldcom and Verizon I held a number of executive management positions including 6 different promotions. I was also tasked to create and hold several roles which had not yet been created and which I wrote the business plans for and then held the actual positions. These roles included Branch Operations & Business Manager, Sr. Branch Services Manager and Executive National Director for State & Local Governments nationwide. I was promoted to rebuild and repair large Sales Organizations in Texas including Sales Director over South & Central Texas and then promoted again to Executive Sales Director for DFW & North Texas.Achievements Included:*Leading South & Central Texas managing 7 sales offices and over 100 employees for 1500 customers and over $100MM in revenue moving incremental revenue from 89% of plan upon arrival to over 115% of plan consecutively for 3 years.*As the Executive Director for DFW & N. Texas I had responsibility for leading the largest and fastest growing branch in the nation, achieving the #1 branch in Revenue & Pipeline Sales for 2 consecutive years producing over $150MM in ARC serving over 2500 customers.*From 2004 - 2006 I led the #1 Team in Wholesale & Carrier Growth in Texas achieving over 115% YTD in revenue growth on an annual basis and sold the single largest MSA contract in corporate Carrier history to Broadwing resulting in over $15 milion in revenue uplift over a 3 year contract.*Awarded multiple Chairman's Inner Circle, Circle of Excellence awards (5 times) as well as becoming a 5-time winner of MCI Master's Awards which was the Top 5% of Sales Leaders in revenue.