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Lowell, Michigan

Obtained highest annual department PVR in the history of ZEIGLER Ford - Lowell in 2019, currently at 3rd highest in 2020 through AugustImproved processes and procedures in the F&I office utilizing Zurich's electronic menu presentation that has led to following personal gains when compared to the previous 2 years before my hire: VSC profit increase 21.97%.

Greater Grand Rapids, Michigan Area

Increased PVR by 7.11% when compared to previous year - 2 year average PVR $1465.00 - highest in the history of the companyIncreased vehicle service contract penetration by 12.33% when compared to the previous year before my hire date - 52.94% penetration on retail contractsIncrease Vehicle Service Contract profit by 19.16% when compared to previous year.

Greater Grand Rapids, Michigan Area

Developed processes and procedures that led to an increase in profit of $1.4 million when compared to the previous 4 1/2 years - resulted in the highest annual PVR in the history of the company Increased department per unit gross by 30.04% in a market where lease and cash percentages were up 17%Utilizing a multi-department approach, increased lease profit.

Greater Grand Rapids, Michigan Area

Responsible for consulting on the purchase of used Class 8 Semi Trucks in an internet/phone driven out of state business to business setting, checking credit history and arranging financial terms for clients, checking in inventory, handling customer complaints, and closing sales to maximize profitsDeveloped current customer relationships to enhance and.

Greater Grand Rapids, Michigan Area

Responsible for analyzing and initiating performance improvements during all phases of inventory reconditioning leading up to the sale of product to maximize profitability, identifying / planning improvement initiatives and setting them in motionAnalyzed and identified Used Truck shop deficiencies, then implemented changes that utilized individuals.

Greater Grand Rapids, Michigan Area

Responsible for facilitating performance improvements throughout the sales system, including the evaluation of current performance, planning improvement initiatives, and ongoing sales performance reviewsIdentified sales training deficiencies; then developed training processes utilizing the Joe Verde Management sales process reducing new hire employee.