I have a strong understanding of customer needs and how best to assist schools with EdTech solutions.Previously employed at Education Horizons over the past 12 years building and leading large teams; covering L1, L2 & L3 SaaS application support and Systems involving technical incident support, server framework deployment, on-boarding and product suite upgrades. Acting as 2IC supporting the Global Head of Support in day-to-day operations as well as developing and implementing company strategy; driving initiatives to improve operational efficiencies within budget constraints.I have a passion for customer service and improving the customer experience at all touch points. I believe customer support is the most critical aspect of any business. I enjoy coaching and mentoring to build high-performing teams that have accountability for ensuring customer satisfaction. I work hard at building and maintaining strong relationships with customers to build trust and brand loyalty.I utilize strong technical skills from with an IT background experienced with leading technical teams and managing IT infrastructure systems supporting and covering Windows server, Active Directory, PowerShell, SQL Server, virtualization, Azure, Office 365 ,SharePoint, Salesforce and API integration development.