Responsible for overall social media management via Meta Business Suite. Responsible for the creation and management of the business' content calendar. Designed and published marketing collateral and copy content on Instagram and Facebook. Conducted product photography and videography for social media content. Streamlined and pioneered improvements to existing standard operating processes of the business. Responsible for order and inventory management on Shopify and Shopee. Responsible for engraving pet tags and accessories. Assisted in administrative and miscellaneous tasks.

Processed a variety of procurement information: donor strategies, tenders, grants, shortlists, and contract awards. Contributed to the growth of the company's job board by posting development jobs. Ensured the quality and accuracy of information disseminated.

Designed and published marketing collateral on Instagram and Facebook. Established order taking and organization system for the client. Responsible for overall social media management via Meta Business Suite. Nurtured customer relationships with the business.

Answered inbound calls and assisted customers in new registration, account management, product inquiries, and order management. Responsible for de-escalating and resolving any issues brought up by the customer. Ensured customer loyalty to the business. (E-Commerce Account)

Answered inbound calls and assisted customers in new registration, account management, product inquiries, troubleshooting, and user education. Responsible for de-escalating and resolving any issues brought up by the customer. Ensure customer loyalty to the service. (Telecommunications Account)