Subhrakanta Mishra Email & Phone Number

Delhi, DL, IN

Noida, Uttar Pradesh, India

• Understanding customer requirements and creating BRD documents
• Preparing Project Plans and ensuring that the entire team is aligned with the plan.
• Regular reviews with clients to ensure stakeholder satisfaction.
• Ensuring high levels of customer satisfaction by delivering prompt, professional, and customer-centric support services.
• Manage and lead the 16-member support team, ensuring they have the necessary skills, knowledge, and resources to provide excellent customer service.
• Measuring the level of customer satisfaction through surveys or feedback ratings, aiming for high scores.

Gurgaon

• Providing End user support in terms of Desktop, Laptop, Printers and Scanners.
• IT Asset management and tracking using AMS tool developed by me.
• Network and Infrastructure planning and setup of new warehouses
• Providing training to staff members on regular intervals on IT processes and procedures.
• Managing network and infrastructure of North India.
• Managing IT infra of around 25 branches in the range of 1k to 3L Sq. Ft

New Delhi Area, India

• Led the Transport Management System project as a Project Manager, to deliver the project on time and to budget.
• Designed and implemented IT processes, IT Infrastructure from scratch.
• Planned, designed, installed, troubleshot, and repaired LAN, WAN, and telecommunication hardware and software, and fiber and copper media.
• Tracked project progress against schedule and targets, providing feedback, resolving issues, and coordinating changes to enhance project performance.
• Managing End User Support at Pan India level for Desktop, Laptop, Printers, Software.
• Evaluated hardware and software which will enhance productivity and ensure continuous improvement.

New Delhi Area, India

 Helped Brattle Foods Pvt Ltd to establish IT Infrastructure in place for their new office. Provided suggestions to various organisations on using open source applications.

New Delhi

• Managed requirement gathering, development, installation and maintenance of a JAVA based Incident Management System. (Smartdesk).
• Managed all internal project rollouts and change management as a project manager for applications including MS CRM, MS Navision, QlikView (BI), EPM, workflow management applications; e.g. SCM and Self Service built.
• Interacted with Business Heads on regular basis to understand the business needs of the organization and translated the same to BRD and FRD
• Successfully handled a team of 10 developers developing Java and Flex based applications and an 8-member team of Network Administrator, Hardware Engineers & System Administrator
• Managed end-user support for over 1000 users for business applications e.g. ERP, CRM, SCM, EPM as well as Business Intelligence Tools like Qlikview.
• Achieved ISO 9001:2008 certification for the organization

New Delhi

Troubleshooting Desktop, Laptop, Printer related issuesProvided training to new members of the staff on IT policies and proceduresWorking with the Web Designer and other Developers to develop and manage new and existing web portals.Periodic update of DownToEarth web portalManaged the internal web server for intranet websites and maintained the SVN (Sub.

Bhubaneswar

Sr. Programmer  Developed complex applications and updates throughout SDLC, including analysing business requirements, developing technical specifications, planning, coding, testing implementation, and QA. Spearheaded project planning sessions with managers, business analysts, and team members to analyse business requirements and outline proposed IT.

Cuttack Area, India

Hardware & Networking Engineer Coded the modules (Material Requirement Chart, Delivery Schedule, and Bills of Material). Prepared the high level design documents and maintained internal repository of the project. Analysed and proposed the best suitable connectivity. Involved in computer assembling and servicing.

Chennai Area, India

 Played key role in all phases of software development lifecycle, from design and documentation to implementation and testing. Followed specific methodology and best practices as per ACL standards to target organization’s unique needs.

Bachelor Of Science, Chemistry, Botany & Zoology

Gniit, Computer And Sytems, A+