Steen Knudsen Email & Phone Number

Copenhagen Metropolitan Area

Management Consulting and training within PPM, ITSM and Agile. Strategy. Transformation. Change Management.

Copenhagen Metropolitan Area

Management consulting and training within: Portfolio, Program and Project Management: Agile ways of working; Service Management. Transformation, strategy, tailoring of methods and processes, implementation, change management, ITIL, PRINCE2, Scrum, SAFe.

Copenhagen Metropolitan Area

Consultancy and training within Portfolio, Program and Project Management. Implementation of PPM Systems. Business Development.

Denmark, Køge

IT Service Management and Project Management training based on ITIL and PRINCE2.

Taastrup, Denmark

Delivering accredited Prince2 Training

Roskilde & Silkeborg

Head of department responsible for:- Ensuring Services are defined and implemented and supported by effective and efficient processes- Process Management- Service Portfolio Management and Service Catalog Management- ITSM Tool selection and implementation- Document Management- Governance

Roskilde & Silkeborg

Working with JN Data Strategic Programmes. Responsible for identifying and defining benefits, necessary program and project deliveries and necessary business changes. Responsible for assigning ownership for specific benefit profiles to stakeholders and following up on these. Responsible for benefit realization in collaboration with owners of benefit profiles.

Roskilde & Silkeborg

The department is responsible for Change and Problem Management across all technical platforms and all customers and for Service Level Reporting to all customers. The department is also responsible for further development of good practice in the three areas.

Roskilde

Project Portfolio Manager for the strategic portfolio Effective processes. JN Data has more than doubled the number of employees, number of customers and the volume of operations through new contracts. The portfolio contains projects and activities aiming to create a new and integrated JN Data and to optimize processes leading to cost reductions and efficient and flexible use of human resources. Process Consultant: facilitating the development and redesign of especially IT Service Management processes but also other kind of IT and business processes.

Transformation Manager responsible for the program initiative "Effective processes" covering aspects such as: Governance, architecture, ITSM processes, PPM processes, other processes and procedures, customer relations etc.The transformation team has two primary responsibilities:- Successful integration of close to 200 employees from BEC and integration of BEC's IT Operation and IT Infrastructure and from 2012 SDC's IT Operation and IT Infrastructure and from 2013 Bankdata's IT Operation and IT Infrastructure and a number of Bankdata employees- Ensure cost reductions as part of the integration process

Copenhagen Area, Capital Region, Denmark

PRINCE2(TM) Trainer

Service Manager / Process Owner for BEC's Support Process covering Incident Management etc.

Operational responsibility for a team of management consultants. Responsible for Project Portfolio and Pipeline Management. Responsible for following up on and delivering budget. Working with company strategy for continual development of professional skill sets for consultants. Working on strategic innovation and development of new concepts and techniques.Still doing Service Management and IT Governance projects, Project Management work and consultancy in these areas.

Responsible for overseeing projects with all customers. Ensuring use of quality project management methods (PRINCE2-based). Responsible for project quality management. Coordination of all development projects.Still doing Service Management projects, project management, consultancy etc.

ITIL and Knowledge Management solutions. Benchmarking of IT support and IT Operations. Project Management.

Responsibility for developing a centralized Help Desk - processes, organization, technology etc. Running Help Desk. Support. Miscellaneous Project Management tasks. XML Schema development.