Steen Knudsen

Steen Knudsen Email and Phone Number

Helping organizations and individuals realize their potential within PPM, ITSM and Agile @ Devoteam Digital Impulse
Steen Knudsen's Location
Region Zealand, Denmark, Denmark
Steen Knudsen's Contact Details

Steen Knudsen work email

Steen Knudsen personal email

About Steen Knudsen

IT Operations, Project Management and IT Service Management has been my world throughout my career. I have always worked on improving and optimizing delivery within these areas to create 'value for the business'. Experience has shown me two essential elements for success:- Clear Ownership for any asset is key to improvements. A project, a service or a process needs active ownership anchored in the business or all effeorts to improvement will fail- Think cusotmer value first - and all the way. All to often 'things' are designed as a 'point solution' without understanding the full value stream and the need of the customer leading to solutions of poor quality and/or high cost The last few years has also shown me that every company needs to strike a difficult balance between security and compliance on one side and speed and agility on the other.I have worked as a leader, consultant and project manager with implementing 'methods', processes, it-services and governance and support structures around these, including the selection and implementation of IT Service Management tools.I am also an experienced trainer within ITIL and Prince2.Key words:ConsultancyITILPrince2AgileStrategyLeadershipITSMPortfolio, Program and Project ManagementProcess ExcellenceTransformationsCompliance

Steen Knudsen's Current Company Details
Devoteam Digital Impulse

Devoteam Digital Impulse

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Helping organizations and individuals realize their potential within PPM, ITSM and Agile
Steen Knudsen Work Experience Details
  • Devoteam Digital Impulse
    Director
    Devoteam Digital Impulse Sep 2024 - Present
    Copenhagen Metropolitan Area
    Management Consulting and training within PPM, ITSM and Agile. Strategy. Transformation. Change Management.
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  • Metierwestergaard A/S
    Partner
    Metierwestergaard A/S Jan 2023 - Sep 2024
    Copenhagen Metropolitan Area
    Management consulting and training within: Portfolio, Program and Project Management: Agile ways of working; Service Management. Transformation, strategy, tailoring of methods and processes, implementation, change management, ITIL, PRINCE2, Scrum, SAFe.
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  • Metierwestergaard A/S
    Senior Management Consultant And Trainer
    Metierwestergaard A/S Mar 2020 - Jan 2023
    Copenhagen Metropolitan Area
    Consultancy and training within Portfolio, Program and Project Management. Implementation of PPM Systems. Business Development.
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  • Itprocesteamet
    Owner And Partner
    Itprocesteamet Sep 2008 - Jan 2023
    Denmark, Køge
    IT Service Management and Project Management training based on ITIL and PRINCE2.
  • Teknologisk Institut
    Prince2 Trainer
    Teknologisk Institut May 2017 - Apr 2020
    Taastrup, Denmark
    Delivering accredited Prince2 Training
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  • Jn Data A/S
    Head Of Department, Service Management Office
    Jn Data A/S May 2015 - Mar 2020
    Roskilde & Silkeborg
    Head of department responsible for:- Ensuring Services are defined and implemented and supported by effective and efficient processes- Process Management- Service Portfolio Management and Service Catalog Management- ITSM Tool selection and implementation- Document Management- Governance
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  • Jn Data A/S
    Business Change Manager / Benefit Realization Manager
    Jn Data A/S Aug 2014 - Apr 2015
    Roskilde & Silkeborg
    Working with JN Data Strategic Programmes. Responsible for identifying and defining benefits, necessary program and project deliveries and necessary business changes. Responsible for assigning ownership for specific benefit profiles to stakeholders and following up on these. Responsible for benefit realization in collaboration with owners of benefit profiles.
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  • Jn Data
    Head Of Department, Change & Problem Management, Service Level Reporting
    Jn Data Oct 2012 - Apr 2015
    Roskilde & Silkeborg
    The department is responsible for Change and Problem Management across all technical platforms and all customers and for Service Level Reporting to all customers. The department is also responsible for further development of good practice in the three areas.
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  • Jn Data
    Project Portfolio Manager & Process Consultant
    Jn Data Aug 2011 - Oct 2012
    Roskilde
    Project Portfolio Manager for the strategic portfolio Effective processes. JN Data has more than doubled the number of employees, number of customers and the volume of operations through new contracts. The portfolio contains projects and activities aiming to create a new and integrated JN Data and to optimize processes leading to cost reductions and efficient and flexible use of human resources. Process Consultant: facilitating the development and redesign of especially IT Service Management processes but also other kind of IT and business processes.
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  • Jn Data
    Transformation Manager
    Jn Data Feb 2010 - Sep 2011
    Transformation Manager responsible for the program initiative "Effective processes" covering aspects such as: Governance, architecture, ITSM processes, PPM processes, other processes and procedures, customer relations etc.The transformation team has two primary responsibilities:- Successful integration of close to 200 employees from BEC and integration of BEC's IT Operation and IT Infrastructure and from 2012 SDC's IT Operation and IT Infrastructure and from 2013 Bankdata's IT Operation and IT Infrastructure and a number of Bankdata employees- Ensure cost reductions as part of the integration process
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  • Epm Group
    Partner
    Epm Group Sep 2008 - May 2017
    Copenhagen Area, Capital Region, Denmark
    PRINCE2(TM) Trainer
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  • Bec
    Service Manager / Process Owner - Support Process
    Bec Sep 2008 - May 2010
    Service Manager / Process Owner for BEC's Support Process covering Incident Management etc.
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  • Westergaard Csm
    Chief Consultant
    Westergaard Csm Jan 2008 - Sep 2008
    Operational responsibility for a team of management consultants. Responsible for Project Portfolio and Pipeline Management. Responsible for following up on and delivering budget. Working with company strategy for continual development of professional skill sets for consultants. Working on strategic innovation and development of new concepts and techniques.Still doing Service Management and IT Governance projects, Project Management work and consultancy in these areas.
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  • Westergaard Csm
    Project Portfolio Manager And Management Consultant
    Westergaard Csm Jan 2007 - Jan 2008
    Responsible for overseeing projects with all customers. Ensuring use of quality project management methods (PRINCE2-based). Responsible for project quality management. Coordination of all development projects.Still doing Service Management projects, project management, consultancy etc.
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  • Westergaard Csm
    Management Consultant
    Westergaard Csm Oct 2003 - Jan 2007
    ITIL and Knowledge Management solutions. Benchmarking of IT support and IT Operations. Project Management.
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  • Danish Immigration Service
    Help Desk Manager
    Danish Immigration Service Feb 2002 - Oct 2003
    Responsibility for developing a centralized Help Desk - processes, organization, technology etc. Running Help Desk. Support. Miscellaneous Project Management tasks. XML Schema development.
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Steen Knudsen Skills

It Service Management Itil Project Portfolio Management Prince2 Change Management Service Management Governance Project Management It Strategy Management Consulting It Management It Outsourcing Process Improvement Program Management Incident Management Strategy Team Management Pmp Service Desk Outsourcing Knowledge Management Cobit Process Optimization Management Problem Management Organizational Change Management It Governance Itsm Process Development Hp Service Manager Infrastructure Project Planning Iso 20000 It Benchmarking Service Desk Management Team Leadership

Steen Knudsen Education Details

Frequently Asked Questions about Steen Knudsen

What company does Steen Knudsen work for?

Steen Knudsen works for Devoteam Digital Impulse

What is Steen Knudsen's role at the current company?

Steen Knudsen's current role is Helping organizations and individuals realize their potential within PPM, ITSM and Agile.

What is Steen Knudsen's email address?

Steen Knudsen's email address is st****@****ail.com

What schools did Steen Knudsen attend?

Steen Knudsen attended Copenhagen University.

What skills is Steen Knudsen known for?

Steen Knudsen has skills like It Service Management, Itil, Project Portfolio Management, Prince2, Change Management, Service Management, Governance, Project Management, It Strategy, Management Consulting, It Management, It Outsourcing.

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