Spencer K. Email & Phone Number

St. Catharines, On, Ca

Toronto, Ontario, Canada

Brisbane, Queensland, Australia

Gate Lead/Turn Around Coordinator for both Singapore Airlines and Aircalin operations. Assisted with Air New Zealand and Jetstar operations.Ensured Tech Crew, Cabin Crew, and Ground Crew had proper documentation for a safe flight operation and are enabled to depart within the set time-frame, maintaining on time performanceFollowed international regulations for visas, travel documentation, and guidelines on a daily basis, verifying passengers' validity to travel through the Amadeus Altea… Show more Gate Lead/Turn Around Coordinator for both Singapore Airlines and Aircalin operations. Assisted with Air New Zealand and Jetstar operations.Ensured Tech Crew, Cabin Crew, and Ground Crew had proper documentation for a safe flight operation and are enabled to depart within the set time-frame, maintaining on time performanceFollowed international regulations for visas, travel documentation, and guidelines on a daily basis, verifying passengers' validity to travel through the Amadeus Altea SystemMulti-tasked between supervising staff and passenger management, providing instruction and direction for an efficient and safe arrival and departure of the aircraft Show less

Niagara Falls, Ontario, Canada

Ground handler for Niagara Helicopters including refueling and maintenance operations, and boarding/disembarkation procedures.

Niagara-On-The-Lake, Ontario, Canada

Demonstrated excellent customer service through rapport-building and connecting with guests, consistently receiving 5/5 reviews from customers on Trip Advisor and Google reviewsHandled large volumes of customers daily, using excellent verbal communication and professionalism, surpassing sales goals for wine, and other product purchasesIllustrated superior product knowledge by expertly guiding guests through educational tastings, informing guests on the various processes of wine… Show more Demonstrated excellent customer service through rapport-building and connecting with guests, consistently receiving 5/5 reviews from customers on Trip Advisor and Google reviewsHandled large volumes of customers daily, using excellent verbal communication and professionalism, surpassing sales goals for wine, and other product purchasesIllustrated superior product knowledge by expertly guiding guests through educational tastings, informing guests on the various processes of wine production from our wine portfolio of over 20 wines Show less

Niagara-On-The-Lake, Ontario, Canada

Assisted in re-developing the end-of-day processing report using Excel, improving closing efficiencyBooked over 100 weekly tours and experiences, promptly providing guests with knowledgeable information about all the various properties and what they offeredManaged high-pressure, fast-paced environments across multiple high-volume tourist destinations without on-site supervision, demonstrating adept self-management skillsRapidly acquired new skills in an unfamiliar industry

St. Catharines, Ontario, Canada

Steered inventory management by reviewing orders closely for any potential errors to ensure inventory was accurate and accounted for, maintaining stock at appropriate levelsSupervised various large truck orders multiple times a week, ensuring that order deliveries were correctLoaded and unloaded packages by lifting over 80 pounds, displaying strong physical ability

St. Catharines, Ontario, Canada

Achieved a great increase in sales during shift through rapport building, generating new customers daily through customer referralsActively participated in reviewing compliance issues in store by being a member of the Health and Safety CommitteeIllustrated adaptability and flexibility by constantly learning new processes as menu and procedures often changed

Bachelor Of Aviation Management, Aeronautics/Aviation/Aerospace Science And Technology, General

Activities and Societies: Griffith University Aviation Association | Griffith Run Club | Griffith University Soaring Society

Aviation Operations Diploma, Aeronautics/Aviation/Aerospace Science And Technology, General, 3.9 Gpa On A 4 Point Scale

President’s Honour List