Sk Patel Email & Phone Number

Canada

Toronto, Ontario, Canada

• Provide accurate, consistent tier-one support when responding to a broad range of telephone and email inquiries from the RO office on electoral administration and/or an electoral event.• Identify and escalate tier 2 and tier 3 issues that cannot be answered based on an existing knowledge base of resources. Identify trends in first-tier inquiry patterns and report findings to the Manager and offer suggestions to remedy issues/problems.• Prepare responses to common and/or unique questions that are asked by the RO to ensure that the prescribed list of resources/materials is maintained and responsive to the current inquiry needs of the public.• Assist with inbound and outbound emails and provide consistent responses to email inquiries pertaining to electoral administration within the defined KPI goal for Queue Service Level.• Performs other related activities as required. keeps up to date on related skill development to use any new technologies or processes as required.• Establishing a plan, Strategy for outreach activity to encourage the citizens to vote. And Supporting Public Engagement Officer, who runs outreach seminars, and meetings. • Approving Advertising materials and when necessary, requesting changes and PEO Expenses in relation to Provincial Election outreach activity. • Provide accurate, consistent tire one support when responding to a broad range of telephone and email• inquiries from the RO office on electoral administration and/ or an electoral event.• Identify by escalating tire 2 and tire 3 issues that cannot be answered based on an existing knowledge base of resources. Identify trends in first tire inquiry patterns and report fin, report findings to the manager, and questions to remedy issues/problems.• Prepare responses to common and/or unique questions that are asked by the RO to ensure that the prescribed list of resources/materials is maintained and responsive to the current inquiry needs of the public.

Toronto, Ontario, Canada

Ministry of Health & Labour, Training and Skills Development -Ontario• Manage substantial amounts of incoming phone calls from Ontario residents to provide them with support related to their Covid-19 Vaccine.• Identify and assess Citizen’s needs to achieve satisfaction.• Build sustainable relationships and trust with citizens through open and interactive communication.• Provide accurate, valid, and complete information by using the right methods/tools.• Handle citizens’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. When required, redirect requests to the appropriate department.• Ensure execution based on established process flows and procedures.• Ability to perform various tasks simultaneously in a computerized environment.• Excellent attention to detail and a genuine desire to help others - customer service and solving problems.• Following Escalation procedure on various problems in the relation to Covid-19 Vaccination. Keep updating myself each minute with the Ontario government announcement or any internal announcement from Nordia.• Manage Large Numbers of calls from Ontario Business Owners and Employees to provide them with support related to Ontario covid 19 Worker Income Protection Benefits Programs.• Provide support to the Ontario Businesses for WIPB Claims.• Identifying the issues that cause errors for WIPB Application and helping to submit the ticket. Giving Correct and Accurate information about the WIPB program.

Toronto, Ontario, Canada

• Contact existing SiriusXM users to promote sales and educate them about their plans.• Assess radio users’ needs and requirements and pitch need-based products and services.• Accurately input, retrieve, and access information regarding a customer directly from Company’s database• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction.• Prepare and estimate the cost of installation, services, and maintenance of products.• Quickly and accurately answering customer questions with full knowledge of features and benefits of products and services.• Resolve and troubleshoot any technical problem related to products and services.• Provide exceptional sales and Customer Services to meet clients’ expectations.• Attend and actively participate in all required team hurdles, training, and developmental programs.• Responded to customer concerns swiftly and knowledgeably to maintain satisfaction.