> Developed Customer Strategy 2024 for Mobile Recharge for Nagad> Acted as a Partnership Manager of Grameenphone from Nagad to secure 43% YOY growth in volume> Designed a new Customer Segmentation plan to ensure 28% Customer Growth> Analyzed customer insights and collaborated with stakeholders to prepare MOM strategy, increase revenue with optimized cost

> Improved MOM Customer growth to 30% in Nagad through Mobile Recharge Campaign Planning> Managed Mobile Recharge at Nagad having 80% transaction YOY growth making strategic calls and keeing a balance between internal and external stakeholders.> Influenced Customer Retention & Growth Strategy of 2022 based on customer data of 2021.> Coordinated and raised 20+ new projects for Mobile Recharge as a service of Nagad

> Coordinated 150+ Segmented Campaigns to reduce churn rate> Attended 10+ Pre-live Product UAT sessions > Developed Customer Conflict Resolution & Conflict Management process to improve Customer Journey

• Developed 30+ new product designs and successfully launched them in the market, generating BDT 500k in revenue• Served over 5,500 customers with having 75,000 followers in social media• End to end Digital Marketing planning of Aakar s Eid 23 Special Taijitu Collection meeting 110% of sales target

• Resolved 10,000+ query each month specially on Existing and New Products, Customer Acquisition, Customer Life-cycle Management for brands like brands like Robi, Airtel, Samsung, Pathao, ACI etc• Employee of the month January, 2018.• Employee of the month April, 2018.