Responsible for the revenues and day to day operation for this 114 units Hotel with a full-service restaurant located next to a golf course and the Saint John River. The hotel has a indoor swimming pool, Hot-tub, Gym and ample parking spots.

Conveniently located on the Trans-Canada Highway, minutes from Downtown Moncton, Magic Mountain Water Park, the Magnetic Hill Zoo, Costco shopping district, and the Moncton Coliseum. • Approach all encounters with guests and employees in a friendly, service-oriented manner.• Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.• Make reservations, check-in and check-out guests as needed.• Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.• Check any meeting room needs and set-ups for cleanliness, proper set and availability• Maintain effective communications between all hotel departments.• Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.

Interfacing with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. Provide customer service support and resolution of routine problems regarding product or services.

I was entrusted to head the sales of the Guest Experience App, to Develop and reposition the CRS in the market . We successfully implemented the Booking Engine for Address Hotels and Resorts developed as per the specifications provided.

Enhancing the Revenue of 5 hotels through online and offline streams.

Preopening property scheduled to open in September 2009.

Responsible for the reservation department and also assisting the Front Office Manager in operations.

Responsible for managing the reception of a 403 rooms 5* hotel in suburban Bombay.