Shawn K. Email & Phone Number

Frisco, Texas, Us

In this role, I work with clients on their implementations of Salesforce Public Sector Solutions from the initial discovery phase to go live. I bring clarity to complex situations and produce deliverables that functional and technical stakeholders understand.

Pittsburgh, Pennsylvania, Us

In this role, I support the alignment of business strategy and needs with technology solutions. I work with clients from pre-sales/pre-project through deployment to ensure project success.

Chicago, Illinois, Us

I managed and delivered pre-sales, assessments, and large project work. I established the Salesforce Assessment Project offering which allowed clients to understand the full picture of their current Salesforce environment prior to embarking on new initiatives. I led scoping sessions and developed proposals that included client goals, system landscape, high-level integration architecture, project deliverables, out-of-scope items, timeline, key assumptions, and costs. I also achieved individual utilization targets.

Montreal, Quebec, Ca

In this role, I managed a team of 9 direct reports who consistently delivered on time and within budget projects. I established best practices and templated project proposals. I increased communication and mentored, warrantying achievement of the practice revenue goals and utilization targets. On another front, I conducted scoping sessions to understand the client’s business processes and critical user stories, architecting solutions and aligning client needs with Salesforce.com capabilities. I created level of effort estimates, future state roadmaps, and other proposal documentation related to transformational Salesforce projects. I also authored demos and POC's highlighting Salesforce functionality. With clients, I partnered and established CRM sales and service strategies. I led discovery sessions utilizing human-centered design techniques, uncovering current pain points and prioritizing user stories based on value to the organization. Consequently, I also harmonized client sales and service processes across multiple business units and geographies. Finally, I configured and delivered Salesforce Sales Cloud, Service Cloud, Community Cloud, Commerce Cloud, Marketing Cloud, CPQ, Field Service, and Mobile Publisher functionality for multiple clients.

Dublin 2, Ie

At Accenture, I served as a Salesforce functional lead role for large projects, leading a team of 12, and implementing full cycle large projects up to $5MM+. I managed and mentored consultants and analysts. More specifically, I directed the functional team during Discovery, Design, Build, Test, and Deploy phases of multiple releases of Service Cloud for a global implementations of Salesforce.com. I gathered detailed requirements and user stories, developed solution proposals, and level of effort estimates for Sales Cloud, Service Cloud, and Marketing Cloud releases. I consistently supplied feedback and updates to internal Salesforce.com implementation methodology and processes. My specialty is providing solution recommendations, designing reviews, building reviews, and application demos. In addition, the way I lead client meetings is second to none in efficiency, effectiveness and enjoyment.

Austin, Texas, Us

Here, I developed strategic plans and initiatives in partnership with the C Suite. I owned the strategy, process and technology, as well as the financial management of a $4M expense budget and global administration of the P&L for the Operations department and entire global company. Remarkably, I grew company revenue $15M over 4 years, improving close timing and cash flow and establishing new digital standards. I delivered FinancialForce.com PSA and accounting solutions, leading to improved billing and project visibility. I provided timely reporting on cash flow, non-billable expenses, AR, AP, consolidated P&L, and utilization metrics. I also managed international treasury, cash management functions, and global banking relationships while I supervised 13 direct reports across the globe. I delivered enticing keynote presentations and contributed to the Consultant New Hire Bootcamp curriculum. I assisted in skyrocketing company revenue from $5M to $20M in 4 years. My communication style allows me to excel at value proposition presentations, SOW and proposal generation, product demonstrations, and contract negotiation. Lastly, I coordinated audits of OpenSymmetry's international entities.

Bachelor Of Arts - Ba, Economics

Master Of Business Administration - Mba