Sandra Soucie Email and Phone Number
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Experienced leader with a history of successful research and implementation of new projects and systems. Continually advancing growing organizations through strong communication, innovation, and an ability to see both holistic organizational needs and details.
Human Esources
View- Website:
- humanesources.com
- Employees:
- 17
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Director Of Customer SuccessHuman Esources Jul 2022 - PresentRemote• Led Customer Success team and all customer-related support (including bug reporting and resolution), training, communication, and account management for direct customers and partners worldwide• Process improvement efforts resulting in reduction in required Customer Success resources, increased one-touch resolution of support inquiries• Directed development and validation of new assessment• Development and supervision of multiple support desk implementations (Zoho Desk, JIRA Service Desk), knowledgebase, and KPI dashboards (Zoho Analytics, QuickSight)
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Customer Success ManagerHuman Esources Nov 2016 - Jul 2022
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Director Of Innovation & ImpactThe Governor'S Prevention Partnership Jan 2016 - Sep 2016• Leader in strategic plan, operational plans, and organization-wide evaluation plans• Grants for new projects resulting in over $1.6M in new 3-year funding (↑ organizational budget by nearly 1/3)• Developed and implemented new initiatives based on market research• Evaluated the impact and effectiveness of all organizational programs• Created cohesive materials to market services and demonstrate organizational impact• Developed quality assurance protocols for more than 25 subcontractors and grantees• Directed research and evaluation projects, supervised staff and interns, and managed outside evaluators and participation in national research efforts• Trained and provided consultation to other nonprofit organizations -
Manager Of Evaluation & OutcomesThe Governor'S Prevention Partnership Aug 2014 - Dec 2015• Developed data systems and protocols, building the capacity of the organization to evaluate outcomes and use data to guide decision-making • Led comprehensive assessment of organizational technology leading to extensive changeover of systems• Designed and implemented statewide needs assessment and other surveys• Coordinated research, outcome and evaluation projects, detailed reports for funders• Audited data submitted by programs, developed protocols for quality assurance, and summarized key performance indicators• Developed and implemented training for partners and provided in-depth consultation around data collection and evaluation
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Psychology InstructorQuinnipiac University Aug 2005 - Aug 2014Mentored student research, supervised research assistants, and served as the director of my own quantitative and qualitative research projects. Developed curricula and taught undergraduate psychology (Research Methods and Cognitive Psychology), with a focus on decision-making research. -
Research AssociateThe Consultation Center 2004 - 2005Part of the Rhode Island Data Analytic Center and the Department of Psychiatry at Yale University, developed to use data-based models in management and decision-making in child welfare services. In cooperation with the Department of Children, Youth, & Families in Rhode Island, I collected performance indicators on contracted programs. Worked closely with providers to identify inconsistencies in data collection procedures and provided consultation and training to increase timeliness and cleanliness of data. Tracked, cleaned, and analyzed large data sets. Assisted in the development and implementation of an electronic data entry system to collect data from providers, including testing and writing standard operating procedures (SOPs). Wrote reports effectively summarizing large data sets for various stakeholders to use data in practice, management, and policy.
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Client Services ManagerBenefits Plus, Inc. 1997 - 2004Developed all office and client management protocols while employee benefits agency more than doubled in size. Hiring and Human Resources, training, systems implementation and management, and coordination of services for clients. Initiated and implemented new business systems and services for clients while ensuring that agency maintained a high level of customer service. Licensed Life and Health insurance agent
Sandra Soucie Skills
Sandra Soucie Education Details
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Psychology -
Psychology
Frequently Asked Questions about Sandra Soucie
What company does Sandra Soucie work for?
Sandra Soucie works for Human Esources
What is Sandra Soucie's role at the current company?
Sandra Soucie's current role is Customer Experience and Research Professional.
What is Sandra Soucie's email address?
Sandra Soucie's email address is ss****@****ast.net
What is Sandra Soucie's direct phone number?
Sandra Soucie's direct phone number is +186079*****
What schools did Sandra Soucie attend?
Sandra Soucie attended Southern Connecticut State University, Central Connecticut State University.
What skills is Sandra Soucie known for?
Sandra Soucie has skills like Data Analysis, Research, Spss, Higher Education, Qualitative Research, Data Management, Grant Writing, Public Speaking, Psychology, Leadership, Data Presentation, Strategic Planning.
Who are Sandra Soucie's colleagues?
Sandra Soucie's colleagues are Bertram Miller, Rick Hanson, Steve Sharman, Greg Coyle, Alan Jewett, Abhilash Sukumaran, Jackie Wolstein, Mba.
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Sandra Soucie
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