Samuel Kulbeth Email & Phone Number

Bulverde, Tx, Us

United States

Developed Quality review processes for Customer Relief Reconciliation using Alteryx and SQL WorkflowsStreamlined processes after preliminary development, and reconciled over 50 million transactionsData Extracts, manipulation, and conversion, data comparison, reconciliation, troubleshooting

San Antonio, Texas Area

Oversaw multiple state required reporting processes for 77 campuses, balanced the data in a timely fashion implementing state required data collectionLiaison for development, testing and setup for multiple reporting systems and programs, coordinating between directors and staff for accurate, and timely data retrieval and reportingIndividual and group training on various business process and program mapping, for over 300 technicians.Led Program development and trained on product use in group and individual trainings for multiple branch directors and branch work forces.Implemented cloud documentation, Google docs emphasis, storing, and reporting, with various cloud storageHandled Excel exports data management, formula, and document writingCompleted process analysis publications for use by 6,000 employees, involving multiple departmentsConsulted with executive directors on process management and pathing for new products, and company-wide protocols – liaison working with programming teams to build applications for automation of data attainment and presentationSix Sigma DMAIC Method experience using strategic and innovative solutions to create new efficient processesDeveloping new protocols and frameworks for department functions, adjusting to dynamic parametersHelp desk and call center specialist, situation, and conflict resolution – fast paced question turnoverPriority resolved escalated calls, settling disputes, and building customer relations, using innovative solutionsInstructional resource for interdepartmental questions, to receive, and prepare solutions for upcoming and current problems

San Antonio, Texas Area

• Maintained confidentiality in sensitive proceedings with various parties • Personal daily communication in English/Spanish with employees and students, conflict resolution under varying stress level situations, de-escalation of extreme circumstances with verbal techniques • Daily Communication with students and employees via telephone, e-mail and face-to-face. • Used Investigative techniques to gather pertinent information, write, edit and submit several reports daily • Work with crime prevention making public contacts and informing about protocol and prevention • Knowledgeable in the principles and techniques of law enforcement and public safety • Trained to quickly analyze situations, used critical thinking to make sound judgments to enforce laws • Quickly gather and learn information regarding new laws, and training; applying new techniques daily for better execution of job responsibilities • Maintained composure in life-threatening and emotionally draining situations