Skumar S S Varma Email & Phone Number

United Kingdom

Uk & India

London, United Kingdom

Hyderabad & Bangalore

Department – GTS-SO Delivery – Unix, Linux, AIX, Intel, Windows, Solaris.Job Designation: Portfolio Manager – Infrastructure Projects. Worked with Accounts (State Street, Fluor, CEMEX, Dupont, DOW Chemicals, BOA) as an SDM which was my earlier Role) and Was in GPS as First Line Manager which was my first role for a short time. Managing Complex Infrastructure Projects on Network's, Server's, Site Migrations, DATA Center Setup to name a few Across DOW and Its Customer's, T&T, Portfolio Management, Reporting, Account level Compliance, Escalation management, Responsible for Incident, Change & problem management for the Account, Responsible for Account level Compliance for PJM's, Working with Respective Customer Stake Holder's & IBM management towards Compliance Accountability, Metrics Managing Multiple Complex Projects across U&I, Windows, Solaris domain, Application Management Solutions, Complex Infrastructure project Deployment(Server Provisioning, CERT, DECERT, DECOMM, Racking & Stacking of Networks, Servers, Nodes) for U&I, Working with the Client on Building GSB(Global Server Build) Initiatives, Manage Technical Queries And Complaints, Manage delivery and be part of critical account calls when needed by DPE & Management, Dealing with more complex customer enquiries, complaints, Handling NPS scores for the projects, Ensure Process Compliance, Assist SME in Executing and deploying Incident management process for lift and shift, New Accounts, Deploy IM projects ( Procedure Hardening, KYC ) across all IM pools, Deploy QMS across all pools and continuously improve ( Scenario Testing, Bridge Call Audit, Process and ticket Audits)Scheduling Meeting with the Clients, Managing Business Critical

Hyderabad Area, India

Broad Responsibilities as a Program or Portfolio Manager: Project & Portfolio Management, Stakeholder’s Management, Expectation Management, Scope Management, Schedule & Forecast Management, Demand Management, P&L Management, Dependency & Change Management, Risk & Issue Management, Impact Management, Monitoring & Reporting Management, IPC Management, People / Team / Operations Management, SLA / Client / Revenue Management to name a few.Manage the Internal Projects Portfolio of SDI Internal & External Customer. Conduct Arbitration Workshops and freeze the Internal Projects Portfolio for Coming & Current year. Align with Global Portfolio Guidelines and Security Handbooks. Chair IPGC & IPWC and ensure regular governance on monthly basis. Keep track of Planned Vs. Actuals of all Internal Projects. Ensure proper check-in and Change request of Internal Projects. Report the Project Status and Portfolio status each month to Local ELT. Assist stakeholders in completing the Demand Template. Validate the business case justification and ROI. Ensure all Internal Projects are running as per timelines and within the capping. Global Portfolio Support as back Office staff which includes assistance in Demand Template, Global Arbitration, Consolidation, preparation of SPGC presentation, addressing queries of stakeholders, providing Global ID, on time communication, LPG & report to group. Maintain the Share point Document repository.

Wayneburg, Pennsylvania Area

Current Responsibilities: Compliance, Sourcing (Data Mining, Data Support, Job Postings), Recruiting Services (Post & Pre Recruitment, Scheduling Interviews to On-Board, Offer Letters, Orientation Mails, BI’s, RFP’s, RPM’s, Loan Paper Work, Sob’s, Talent acquisitions (Agent to Firm Partners), Phone Research, Business Intelligence, Immigration Desk, Client Support, Staffing, Performance Management, Appraisals. Responsibilities - Being a part of client's service delivery team, Point of contact with client for all project related activities, Ensuring service delivery is monitored, measured and reported upon with both internal and external customers and vendors/suppliers and maintain acceptance criteria for new services, Focus on maximizing customer experience while minimizing costs, Identify and implement ways to increase effectiveness of processes, Identify process improvement techniques and ensure implementation, Escalations, Building effective customer relations, working arrangements, staff meetings, training, Dealing with more complex customer enquiries, complaints. Recruitments: Voice & Non – Voice for IT, ITES / BPO (Tech / Non- Tech), Non-IT, ITES / BPO (Tech / Non Tech).

Sacramento, California Area

Manage Technical Queries And Complaints, Go ogle I-Mapping, Provide Troubleshooting Support and direct Unresolved Queries to the appropriate queues, Handling Customer Queries globally, Assisting peers towards quick problem resolution, Managing Escalations, Updating KO (Knowledge Objects), training Freshers, Supervise help desk operations staff supporting users of PC software, hardware and local area networks, performing queue management, P1 problem solving facilitation, life cycle ticket monitoring, etc ,Understand P&L and assist with financial forecasting and budgeting, Conduct employee performance reviews and development plans, Design and maintain scheduling and employee attendance, Coordinate professional and technical development, Ensure adherence to processes for delivering services Design and prepare executive-level presentations to customers and leadership

Austin, Texas Area

Job Designation: Team Manager- Transitions & Operations(Super Queue (L2 & L3 - Escalation Desk), CTS, DOC, XPS). Department: Technical helpdesk & Customer Support (Dell).Responsibilities: Manage Technical Queries And Complaints, Provide Troubleshooting Support and direct Unresolved Queries to the appropriate queues, Handling Customer Queries globally, Assisting peers towards quick problem resolution, Managing Escalations, Updating KO (Knowledge Objects), training Freshers, Building effective customer relations, working arrangements, staff meetings, training and development programmes, Dealing with more complex customer enquiries, complaints, and any crises such as security issues or a customer being taken ill, Performance Metrics which include shift schedule, Average Handle Time & Talk time, Calls Per Hour, Adherence to Schedule, Call Quality, Data Accuracy, Phone Occupancy, Aux Utilization, CSAT’s,Team Size – 220 FTE’s Spread across India, US & Philippines.

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services, First

Activities and Societies: Finance, HR, MIS, Marketing, International Business. MBA

Commerce & Engineering Science, International Business/Trade/Commerce, 70

My schooling

Emba, Business Administration And Management, General, First

Emba, Business Administration And Management, General, First