Sanjiv K. Email & Phone Number

Santa Clara, California, Us

Santa Clara, California, Us

I am Director of Product Enablement Solutions Group at Intel, where I am responsible for leading Verification CAD (Front-end tools, flows, and methodologies) of various domains (Emulation, Virtual Prototyping, IP to SoC handoff and static checks, etc.) to support Intel’s leadership products. I responsible for driving a large development and deployment teams for Intel’s next-gen design system. ❖ Established world-wide team responsible to deploy new design system across Intel’s design teams.❖ Managing front-end tools, flow and methodology teams to develop new solution, and support customers.

San Jose, California, Us

I have managed a large worldwide R&D team for verification IPs of various protocols (PCIe, USB, DisplayPort, GDDR6, etc.), and Test Suite. I have driven large-scale, mission-critical company initiatives (sponsored by senior VP) to champion the success of enterprise software customers worldwide. I’ve defined standard systems-processes-methods, mapped and evaluated all customer touch-points, revamped the customer service portal, and coordinated extensive collaboration between large business leadership, IT, and external vendors. I have simultaneously handled customer on-boarding, post-sales support, and account management responsibilities. Among my accomplishments:❖ Attained high level of customer retention and year-over-year business growth. ❖ Managed tier-1 customers success with 100% renewal rate. ❖ Conceptualized and initiated the company’s customer loyalty program. ❖ Established the company’s Net Promoter Score and helped improve score through continuous improvement of systems, processes, and team skills. ❖ Streamlined creation of Customer Experience Initiative by driving cross-functional team leaders to adopt a unified customer support methodology and improved internal processes, systems, and metrics.

San Jose, California, Us

I led customer support program focused on global customer success teams, account management, and working with account teams to foster business growth and elevate customer experiences. I collaborated with product teams to share customer feedback to improve products and designs. I aligned objectives and bridged communications between Technical Support, Product Deployment, Solution Definition, Training, and Product Supportability teams. Past successes:❖ Stimulated annual product revenues growth by 30%. ❖ Designed Service Level Agreement program for premium clients, executed with 100% compliance using key performance indicators and key risk indicators. ❖ Improved customer satisfaction survey ratings from 4.08 to 4.68 on a scale of 1-5.❖ Pioneered deployment of Salesforce customer relationship management tool and JIRA bug-tracking system, defining requirements, workflows, and processes. ❖ Recognized by senior management for showcasing innovative strategies that were adopted and implemented by Corporate Customer Support teams across various product lines.Areas of Focus: Driving Customer Success • Account Strategy Development and Management • Organizational design, Global Team Management • Escalations/Risk Management • Support systems (Salesforce, JIRA, Siebel, Birst Analytics etc.) • Establishing KPIs • Analytics and Business Intelligence

Sunnyvale, Ca, Us

Memory Vendor Partnership Leader (2007-2010)Technical Marketing Team Lead (2007-2010) Manager Customer Support (2004-2008) Application Engineer (2004)I was promoted through various roles to oversee multiple functions of Denali’s industry-leading design verification software. I led customer support, memory vendor partnerships, and product technical marketing. I served as key technical marketing contributor responsible for pricing products, analyzing product market penetration, marketing collateral development, hosting technology forums at conferences, and publishing technical papers. I established the customer support organization from the ground-up that played a pivotal role in Denali’s business growth. I am proud to have:❖ Formalized customer support and product specialists teams, stimulating growth annual product revenue by 80%. ❖ Founded industry-recognized Corporate Application Engineering Team to deliver best-in-class technical support for customers and software product lines. Expertly defined support system, metrics, and processes. ❖ Delivered high customer satisfaction (4.78 on the 1-5 scale) and improved the support team’s productivity by 10% year-over-year. ❖ Orchestrated and directed heavily attended customer training on various product lines, instructing as many as 400 customers per quarter (at full capacity for every class). ❖ Honored with “Rookie of the Year” Award in 2004 for making a major impact on the organization’s top product line.❖ Authored industry’s first technical paper on USB.3.0 protocol.Areas of Focus: Post Sales Customer Support • Organizational design, Global Team Management • Escalations/Risk Management • Support Systems • Establishing KPIs • Technical Product Marketing • Vendor Partnership Program • Product Training and Knowledge-base Platform Management

San Jose, Ca, Us

Us

Post Graduate Program In Artificial Intelligence And Machine Learning, Computer Science

Manage Mentor Business Program, Executive Development, Business Administration, Management And Operations

Mba Program (Designed For Cadence), Business Administration And Management, General

Bs, Computer Science