I am Director of Product Enablement Solutions Group at Intel, where I am responsible for leading Verification CAD (Front-end tools, flows, and methodologies) of various domains (Emulation, Virtual Prototyping, IP to SoC handoff and static checks, etc.) to support Intel’s leadership products. I responsible for driving a large development and deployment teams for Intel’s next-gen design system. ❖ Established world-wide team responsible to deploy new design system across Intel’s design teams.❖ Managing front-end tools, flow and methodology teams to develop new solution, and support customers.

I have managed a large worldwide R&D team for verification IPs of various protocols (PCIe, USB, DisplayPort, GDDR6, etc.), and Test Suite. I have driven large-scale, mission-critical company initiatives (sponsored by senior VP) to champion the success of enterprise software customers worldwide. I’ve defined standard systems-processes-methods, mapped and evaluated all customer touch-points, revamped the customer service portal, and coordinated extensive collaboration between large business leadership, IT, and external vendors. I have simultaneously handled customer on-boarding, post-sales support, and account management responsibilities. Among my accomplishments:❖ Attained high level of customer retention and year-over-year business growth. ❖ Managed tier-1 customers success with 100% renewal rate. ❖ Conceptualized and initiated the company’s customer loyalty program. ❖ Established the company’s Net Promoter Score and helped improve score through continuous improvement of systems, processes, and team skills. ❖ Streamlined creation of Customer Experience Initiative by driving cross-functional team leaders to adopt a unified customer support methodology and improved internal processes, systems, and metrics.

I led customer support program focused on global customer success teams, account management, and working with account teams to foster business growth and elevate customer experiences. I collaborated with product teams to share customer feedback to improve products and designs. I aligned objectives and bridged communications between Technical Support, Product Deployment, Solution Definition, Training, and Product Supportability teams. Past successes:❖ Stimulated annual product revenues growth by 30%. ❖ Designed Service Level Agreement program for premium clients, executed with 100% compliance using key performance indicators and key risk indicators. ❖ Improved customer satisfaction survey ratings from 4.08 to 4.68 on a scale of 1-5.❖ Pioneered deployment of Salesforce customer relationship management tool and JIRA bug-tracking system, defining requirements, workflows, and processes. ❖ Recognized by senior management for showcasing innovative strategies that were adopted and implemented by Corporate Customer Support teams across various product lines.Areas of Focus: Driving Customer Success • Account Strategy Development and Management • Organizational design, Global Team Management • Escalations/Risk Management • Support systems (Salesforce, JIRA, Siebel, Birst Analytics etc.) • Establishing KPIs • Analytics and Business Intelligence

Memory Vendor Partnership Leader (2007-2010)Technical Marketing Team Lead (2007-2010) Manager Customer Support (2004-2008) Application Engineer (2004)I was promoted through various roles to oversee multiple functions of Denali’s industry-leading design verification software. I led customer support, memory vendor partnerships, and product technical marketing. I served as key technical marketing contributor responsible for pricing products, analyzing product market penetration, marketing collateral development, hosting technology forums at conferences, and publishing technical papers. I established the customer support organization from the ground-up that played a pivotal role in Denali’s business growth. I am proud to have:❖ Formalized customer support and product specialists teams, stimulating growth annual product revenue by 80%. ❖ Founded industry-recognized Corporate Application Engineering Team to deliver best-in-class technical support for customers and software product lines. Expertly defined support system, metrics, and processes. ❖ Delivered high customer satisfaction (4.78 on the 1-5 scale) and improved the support team’s productivity by 10% year-over-year. ❖ Orchestrated and directed heavily attended customer training on various product lines, instructing as many as 400 customers per quarter (at full capacity for every class). ❖ Honored with “Rookie of the Year” Award in 2004 for making a major impact on the organization’s top product line.❖ Authored industry’s first technical paper on USB.3.0 protocol.Areas of Focus: Post Sales Customer Support • Organizational design, Global Team Management • Escalations/Risk Management • Support Systems • Establishing KPIs • Technical Product Marketing • Vendor Partnership Program • Product Training and Knowledge-base Platform Management