Sky Camarce Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Event-Day Ticket Processing & Escalation: Collaborate with the CSM and promoters on event days to manage ticket exchanges/refunds, serving as the primary escalation point for customer solutions.
• Ensure timely and effective resolutions to ticketing-related issues.
• Ticket Issuance & Release Management: Issue complimentary tickets and release seats based on promoter discretion, recategorize seating as needed, and manage seating holds to optimise seating arrangements and.
• Accessibility Relocations for ICC Events: Coordinate with promoters to handle seating relocations for customers with accessibility needs, ensuring that events are inclusive and accessible for all attendees.
• Stakeholder Coordination & Seat Management: Partner with promoters and internal teams to support seamless event operations, including managing seating arrangements, addressing customer enquiries, and facilitating.
• Customer Solutions Support: Supported Ticketek's Customer Solutions Team in actioning refund requests, answering event inquiries, and assessing refund eligibilities.

Sydney, New South Wales, Australia

• Processed ticket sales for Ticketek customers.
• Provided a consistently high level of customer service to all customers through up-to-dateproduct and system knowledge, identification of customer expectations and management of problems and issues.
• Addressed, resolved and escalated customer complaints promptly, and efficiently with customer satisfaction while enhancing Ticketek’s reputation.
• Provided first contact resolution and met customer expectations.

Sydney, New South Wales, Australia

• Assisted in delivery Minimum Viable Product for "PAVE" - Quit Vaping App
• Utilised existing research and insights to inform innovative approaches and avoid redundancy.
• Clearly defined project scope to ensure alignment with objectives and effective resource use.
• Provided constructive feedback to identify gaps and drive continuous improvement.
• Prioritised key project elements to maximize impact and effectiveness.
• Engaged in iterative testing and refinement to enhance project processes.

Sydney, New South Wales, Australia

• Interacting with customers to provide information on products and services while generating leads
• Handling customer inquiries and resolving problems in a timely and professional manner
• Collecting customer feedback and making recommendations for improvements
• Communicating with stakeholders to ensure accurate messaging
• Developing and tracking metrics to measure event success
• Coordinating with vendors and suppliers to ensure smooth event setup and execution