Led and managed a team of technical specialists, successfully increasing team efficiency by 20% through the implementation of new project management tools.Overlooked the allocation of technical work, ensuring timely project completion and reducing technical errors by 15% through improved quality control measures.Provided technical support to clients, receiving positive feedback for exceptional service and achieving a first-call resolution rate of 85%.Maintained a deep understanding of MA Lightings and other distributed products, staying up-to-date with industry trends and advancements.Developed and implemented technical documentation and procedures to streamline processes and improve efficiency.Successfully managed and completed numerous technical projects, meeting or exceeding client expectations and achieving a client satisfaction rating of 92%.