Scott R. Morgan Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Tasked with creating internal support infrastructure and team to support 20+ different POS Systems integrations with the leading restaurant loyalty provider.

Austin, Texas Area

- Overhauled Managed IT Services Program (MSP) - Created and implemented new MSP master contracts that covered HIPPA and PCI Compliance client exposure - Created product line item offerings to meet market demand - Managed the redeployment of N-Able MSP RMM Tool already in place - Managed small team to create program documentation for deployment, maintenance and support to meet contractual obligation for MSP customers - Implemented LastPass Enterprise for MSP Team and created new policy and began implementation to create unique per device/system strong passwords - Created MSP policy to share all customer passwords via LPE - Converted multiple customers to Office 365 from self hosted SBS Exchange - Performed network audits to evaluate PCI/HIPPA compliance requirements and assisted internal teams to create security risk assessments - Filled in role as Office Systems Administrator to cover for staff turnover - Filled in role as Office Network Engineer to cover for staff turnover

Austin, Texas Area

Murphy Adams Restaurant Group, Operator and Franchisor for Mama Fu's Asian House RestaurantsManaged Aloha TS POS Systems : • Redesigned Aloha TS database • Controlled deployment partner for Aloha CFC • Aloha ATO • Aloha Loyalty system Deploy and managed Joomla and Wordpress CMS websites • Aloha Loyalty API website integration • Created "Laser Funatics" direct mail marketing program Funatics integration • Achieved response rate of 20+% • Increased first time guest feedback by over 400% • Created “Laser Dashboard” for real-time response ratesPCI Compliance Program • Designed and managed network segmentation and layer 2 switching with UTM Astaro/Sophos firewalls • Standardized all PC systems • Conversion to vendor managed Fortinet firewallsFunatics Card to App Conversion • Designed Funatics app functionality • Worked with vendor to add required program features, functionality and theft monitoring controls Integrated and deployed systems for centralized ordering call-center • Deployed 2 different phone systems over public switched internet • Changeover to POS integrated online ordering system • Deployed call-center supporting up to 20 agents Achieved: • 14% higher check averages than in-store orders • Improved customer service and issue response • Centralized call center became key point of escalation for customer service issues with objective visibility to in-store staff performance • Achieved 50%+ delivery revenue center system wideHome Office Systems • Managed small IS support/new store deployment team • LastPass Enterprise deployment for all Home Office departments • Deployed “Cloud First” Home Office and system wide deployment of Office 365 SharePoint, Exchange and OneDriveGrowth • Managed growth from 6 Locations to 22 Locations • Standardized new site IT tech deployments • Integrated IT new site tasks into critical path timelines • Managed outsourcing of new store system provisioning

Owner and Operator of Hospitality Technology consulting company, specializing in integration of IS systems for the restaurant and hospitality industry.

Director of all IS systems