Assist Licensed Community Association Managers (LCAM) in managing the day-to-day operations of homeowners' associations (HOAs), condominium associations, or other residential communities.

✅Actively sought out new customers and maintained relationships with existing clients in the food industry. Primarily nursing homes, assisted living facilities, child daycare centers, non-profit organizations, and schools.✅Exceeded sales targets through effective negotiation and persuasion skills with a consistent 20% profit margin.✅Collaborated with the marketing team to develop effective sales strategies.✅Kept accurate records of sales activities and customer interactions using CRM software.

✅Maintained and built client relationships with a high degree of honesty to build trust and increase revenue. Communicated effectively to a variety of personalities. ✅Managed client account details including accounts receivable. ✅Arranged transportation in the most cost-effective way while also ensuring shipments arrive according to client’s specifications.✅Established and grew new client relationships with a customer retention rate of 95%.✅Reached all KPIs including gaining 12 new clients and earning more than $30,000 in revenue in the first six months with a consistently maintained 15% profit margin on average.✅Managed shipments from pick up to delivery including screening carriers, scheduling appointments, GPS tracking, daily customer updates, and verifying essential paperwork.

✅Active member of the leadership team, serving as a principal advisor on team training and development directives 120 associate, multi-location local restaurant group that exceeds $14M in annual sales. ✅Strengthen the employer-employee relationship, partnering with ownership and serving as an expert resource on labor relations, process improvement projects, and operational actions that align with corporate priorities. ✅Execute the development of training programs that maximize human capital performance, utilizing best practices in talent management, work systems, performance management, and first tier supervision.✅Idealized an hourly staffing pattern that accounts for ‘by hour’ scheduling by organizing daily workflows of staff match demand in real time.✅Supported the opening of the New Port Richey location; led all onsite and offsite training for new restaurant opening; managed uniforms and team materials; trained all staff for both front and back of house.✅Continually identify opportunities to reduce cost and increase efficiency; reinvented server scheduling times to take in to account weather forecast for staff coverage, thus reducing unnecessary labor costs✅Audit team member performance and complete documentation (Reviews, Warnings, Improvement Plans, and Appraisals); ensure fairness during performance calibration processes and performance appraisals process.✅Manage retail store, including order management, inventory management, and merchandising of location, resulted in $60K in additional revenue for the Port Richey location.✅Administer event management, organizing parties, confirming bookings, arranging for special menus and dietary concerns; demonstrate strong 1:1 and group party leadership and communication skills.

✅Cultivated relationships with key decision makers in prime distribution channels resulting in sustainable and long term connections with retail buyers.✅Provided a high level of customer service including presentations, merchandising, consumer tastings, and managing customer administrative tasks such as placing orders and tracking credits.✅Oversaw the fine wine sales responsibilities in assigned territory; managed orders, distribution fulfilled urgent customer requests resulting in customer loyalty.

✅Responsible for overall F&B operational execution, staff development, controllable profit plan achievement, guest count growth, and sales building activities for 5 F&B outlets and more than 40 employees.✅Built a comprehensive training program for staff; actions increased employee retention rate through motivational initiatives such as coaching and daily shift/performance meetings.✅Ensured guest satisfaction through implementation of weekly training standards and was accountable for scheduling, inventories, quality control, and progressive discipline of employees.✅Hired, trained, coached, and developed staff; integrated talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and cleanliness.

✅Delivered operational oversight to 4 F&B outlets, including the mini bar, dining room, pool bar, and room service. Focused on delivery top tier customer service that supported the Hilton’s brand reputation for quality.✅Coordinated activities with the kitchen to ensure all orders were expeditiously processed and ready for serving in a timely manner while ensuring quality standards were maintained.✅Directed the development of the General Employee Training Manual, resolved personnel problems, and investigated and resolved complaints regarding food quality, service, or accommodations.✅Planned food utilization based on anticipated number of diners, directed supply and inventory processes, monitored food item and supply usage, and accounted for inventory.

✅Supervised the activities of 20 food service personnel, developed and assigned work activities, and coordinated food preparation and service to promote efficiency of operations.✅Scheduled activities and equipment usage for 4 F&B outlets, utilizing information related to daily menus to facilitate food cooking and preparation.✅Monitored compliance for health and safety regulations regarding food preparation and serving and ensured quality and safety in accordance with ServSafe.