Skye Hunter Email & Phone Number

Greater Seattle Area

- Handle all inbound calls and emails to assist customers- Facilitate in locating customer’s items and ensure the right items are received by the customer in a timely manner- Manage and document returned items- Assist auction listers in relishing items- Assist shipping department with any package claims with shipping carrier- Locate items in warehouse each morning to ensure all items are available for the customers when they come to pick up their purchases- Clean and organize items in back to make sure items are easily located

Greater Seattle Area

Built and maintained relationships with key account contactsEngaged daily with existing clients to provide coaching and insight to boost their page's traffic and visibilityProvided comprehensive product training to new clients during onboarding processDeveloped and oversaw customer retention campaignsParticipated in and improved upon in-house promotions both through phone/email marketing and face to face networking eventsOperated as regional point of contact for Oregon market, provided full-suite troubleshooting and assistance with all clientsWorked interdepartmentally to achieve common goalsPerformed market research to generate leads for sales departments

Bellevue, Wa

Provided assistance to customers who have booked hotels through company websiteManaged customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible Managed relationships with hotels by providing high levels of customer service and account management supportActed as main point of contact with hotels verifying guest information as neededAnswered any incoming questions from customers (system, reservations, etc.)Ensured timely follow up with hotels provided through feedback

Redmond, Wa

Provided technical knowledge to customers with wide array of wireless devices for a leading developer of Mobile Operating Systems and software.Consistently exceeded metrics for speed of service, customer rated satisfaction, and attendanceResearched required information using internal Knowledge Base and CRM while maintaining speed of service and call volume.Identified and escalated priority issues per client specifications.Selected to provide Quality Assurance, as well as direct coaching and support to team membersConsistently maintained current knowledge for rapidly changing and updating software systemsAccurately processed and recorded call transactions using a computer and designated tracking software.Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Everett, Wa

Gave customer advice by providing up-to-date information on all productsProactively acknowledged, greeted and assisted customers in the store Organized and cleaned store during down time Merchandised, restocked and maintained sales floorMet and exceeded sales goalsProcessed shipments and ensured all merchandise is represented on the floorServed multiple customers, discovered their needs, and made recommendations to generate salesPrepared merchandise for display

Spokane Valley, Wa

Administrative account worker for the Washington HealthplanfinderPerformed technical troubleshooting/help desk support for website end usersProcessed mailed/faxed health coverage applications and enrollmentsExperienced in using ZenDesk, Microsoft Dynamics CRM, Cisco Agent, and multiple web appsConsistently demonstrated excellence in de-escalations and driving customer satisfaction