As retail assistant manager, I coordinate and write weekly sales analyses along with supporting management in setting budgetary goals for the week and month. In addition to previous duties as certified keyholder, I also mentor junior staff in sales strategies and encourage them to more deeply engage with clients.

In this full-time role at a pet lifestyle business, providing key sales consulting, welcoming front-facing customer service and sharing product knowledge with clients. Crafting personalized care for follow-ups on technical issues within online company rewards system while warmly walking customers through the process. Intake and managing of inventory.● Spearheading effort to teach team members how to enroll new and existing customers in the company rewards program, increasing percentage of… Show more In this full-time role at a pet lifestyle business, providing key sales consulting, welcoming front-facing customer service and sharing product knowledge with clients. Crafting personalized care for follow-ups on technical issues within online company rewards system while warmly walking customers through the process. Intake and managing of inventory.● Spearheading effort to teach team members how to enroll new and existing customers in the company rewards program, increasing percentage of active members from 15% to 55% within a 10 month period. Pasadena location now leads 20-store company in highest percentage of active reward members. ● Welcoming and encouraging customer engagement at public events while providing social media support across company website, Instagram and Facebook. Show less

Entrusted with opening and closing of the business in addition to recording day-to-day sales metrics. Consistently met and exceeded weekly sales goals while sparking collective humor and positive energy within the team. Selected to travel to other store locations in order to support their teams in sales and daily operations. ● Awarded Employee of the Month for the Southern California region. ● Took the initiative to deep dive into the science of pet nutrition to better advocate for the… Show more Entrusted with opening and closing of the business in addition to recording day-to-day sales metrics. Consistently met and exceeded weekly sales goals while sparking collective humor and positive energy within the team. Selected to travel to other store locations in order to support their teams in sales and daily operations. ● Awarded Employee of the Month for the Southern California region. ● Took the initiative to deep dive into the science of pet nutrition to better advocate for the health of customers' pets. Show less

Providing customized writing and editing services to organizations and individuals. Specializing in crafting personal and impactful community-based stories of people to engage civic awareness. Interviewing individuals for personal stories and translating the messaging into dynamic community engagement content in digital and print form. ● Crafting marketing materials in graphical and word form to increase customer loyalty. ● Conducting interviews with individuals and maintaining ongoing… Show more Providing customized writing and editing services to organizations and individuals. Specializing in crafting personal and impactful community-based stories of people to engage civic awareness. Interviewing individuals for personal stories and translating the messaging into dynamic community engagement content in digital and print form. ● Crafting marketing materials in graphical and word form to increase customer loyalty. ● Conducting interviews with individuals and maintaining ongoing relationships through follow-ups. Show less

Built relationships with civic leaders and residents to manage, write and photograph stories for three publications including coverage of government, education, business and community activities across the cities. Publications for Gavilan Media include high-end The Quarterly Magazine (40,000 subscribers), weekly San Marino Tribune (6,500 subscribers) and weekly South Pasadena Review (4,000 subscribers). ● Worked closely with and maintained relationships with city leaders, residents and… Show more Built relationships with civic leaders and residents to manage, write and photograph stories for three publications including coverage of government, education, business and community activities across the cities. Publications for Gavilan Media include high-end The Quarterly Magazine (40,000 subscribers), weekly San Marino Tribune (6,500 subscribers) and weekly South Pasadena Review (4,000 subscribers). ● Worked closely with and maintained relationships with city leaders, residents and public safety personnel stay current on timely community news.● Conducted interviews of engineers with the Jet Propulsion Laboratory (JPL) and wrote an publicly accessible and educational article to explain NASA’s Deep Space Network (DSN) and Goldstone Apple Valley Radio Telescope (GAVRT) program. (Work available on skyehannah.com) ● Interviewed associate curator of mineral sciences to highlight new and ongoing multidisciplinary research with JPL in an article to highlight the Natural History Museum of Los Angeles County. Show less

In this temporary role, developed graphical, video and written digital marketing materials to meet the needs of internal and external audiences for the Caltech Associates, an educational and funding outreach organization of Caltech.● Provided administrative support to a team of five to include: marketing and outreach, coordination and logistics of 10 local (private tour of JPL and Caltech talks) and regional events headed by professors and researchers. ● Conducted security-sensitive… Show more In this temporary role, developed graphical, video and written digital marketing materials to meet the needs of internal and external audiences for the Caltech Associates, an educational and funding outreach organization of Caltech.● Provided administrative support to a team of five to include: marketing and outreach, coordination and logistics of 10 local (private tour of JPL and Caltech talks) and regional events headed by professors and researchers. ● Conducted security-sensitive donor research to support high-end donors and funding of ongoing initiatives. Show less

In this contract role, assigned to various transformative projects to streamline the marketing efforts of the organization. ● Led digitization of paper records for previous projects to create an online database of full records for ease of access.● Produced multimedia content for a 10-year project to increase social media outreach efforts; for instance, led internal press coverage of the grand opening for the Wilshire Grand Center skyscraper in downtown L.A. —a $1.3B project.

Served as the primary communications liaison and key point-of-contact within this private educational horse farm facility.● Created and led a Facebook presence for the organization which resulted in increased recruitment and retention of employees.● Rebranded the company with a new focus on international recruitment; mentored junior staff.● Tracked and analyzed all online traffic and worked closely with leadership on strategic steps for improvement.

Promoted through various roles of increased responsibility and provided leadership to the photo department in a daily deadline intensive environment. Monitored regional and global news to target ongoing and arising stories for a circulation of approximately 18,000. ● Wrote on a variety of topics and issues including education, government, business, entertainment and sports.● As an Intern, won the Associated Press Photo of the Month for the State of Georgia.● Captured and edited… Show more Promoted through various roles of increased responsibility and provided leadership to the photo department in a daily deadline intensive environment. Monitored regional and global news to target ongoing and arising stories for a circulation of approximately 18,000. ● Wrote on a variety of topics and issues including education, government, business, entertainment and sports.● As an Intern, won the Associated Press Photo of the Month for the State of Georgia.● Captured and edited video and audio for Gridiron Central, the first newspaper-produced video production to be nominated for a Southeast Regional Emmy. Show less