Skye W. Email & Phone Number

Portland, Oregon, United States

- Designs, measures, and improves on-the-job training for Tillamook's Operations and Direct Commerce teams at the Creamery and PDX locations- Works with managers and leads to identify the knowledge, skills, and abilities employees need for personal safety, product quality, operational effectiveness, and customer experience- Develops and manages the core content as well as delivery methods for on-the-job training to increase employee engagement and satisfaction- Reviews training… Show more - Designs, measures, and improves on-the-job training for Tillamook's Operations and Direct Commerce teams at the Creamery and PDX locations- Works with managers and leads to identify the knowledge, skills, and abilities employees need for personal safety, product quality, operational effectiveness, and customer experience- Develops and manages the core content as well as delivery methods for on-the-job training to increase employee engagement and satisfaction- Reviews training effectiveness to identify goals and opportunities for improvement consistent with TCCA program objectives- Ensures training completion rates are met, completing comprehensive checks and maintaining accurate records throughout the training process- Assists with day one new hire orientation to align with on-the-job training and customer service requirements- Utilizes learning management systems, surveys and assessment tools, and adult learning theory to create interactive and effective trainings - Practices effective communication and facilitation skills to maintain buy-in from cross-functional partners and employees Show less

United States

- Facilitated 10-15 customized training sessions per week to efficiently onboard and upskill each new Dandy practice- Utilized self-directed and experiential adult learning techniques to engage staff members during 1-3 hour remote training sessions- Spearheaded corrections and fact-checking of Dandy’s internal knowledge base with impeccable attention to detail- Engaged with interdepartmental SMEs to identify learning gaps in launch training content- Regularly troubleshooted… Show more - Facilitated 10-15 customized training sessions per week to efficiently onboard and upskill each new Dandy practice- Utilized self-directed and experiential adult learning techniques to engage staff members during 1-3 hour remote training sessions- Spearheaded corrections and fact-checking of Dandy’s internal knowledge base with impeccable attention to detail- Engaged with interdepartmental SMEs to identify learning gaps in launch training content- Regularly troubleshooted Windows microphone and speaker hiccups, Google meets and webcam concerns, SaaS issues, and hardware connections with clients of all skill levels- Demonstrated expertise using Slack, G-Suites, Kustomer, SalesForce, Gong, Trello, JIRA, Paylocity, Loom, Dialpad, and Notion- Exceeded metrics goals of 100% speed-to-activation within 14 days of launch- Surpassed metric expectations of <1% scan flags within each practices' first 10 orders Show less

United States

- Utilized strong communication and collaboration skills to plan and facilitate 6 week remote training classes of 9-18 agents per session- Demonstrated exceptional presentation skills to accurately reinforce essential knowledge and processes regarding Etsy finance topics- Accomplished growth with ZenDesk, Lessonly, WorkRamp, Trello, Slack, KBA, and Guru- Planned and facilitated 6-8 week training classes of up to 18 agents per session- Evaluated training effectiveness by creating… Show more - Utilized strong communication and collaboration skills to plan and facilitate 6 week remote training classes of 9-18 agents per session- Demonstrated exceptional presentation skills to accurately reinforce essential knowledge and processes regarding Etsy finance topics- Accomplished growth with ZenDesk, Lessonly, WorkRamp, Trello, Slack, KBA, and Guru- Planned and facilitated 6-8 week training classes of up to 18 agents per session- Evaluated training effectiveness by creating and analyzing Google Forms and Kahoot results- Utilized feedback to identify learning gaps, then created training content to fill these gaps- Troubleshooted concerns with Etsy’s VPN, Ubuntu, Windows, audio, and video- Conducted over two dozen interviews, graded applicants’ skill assessments, and helped onboard dozens of new employees- Developed knowledge of auditory, visual, and kinesthetic adult learning techniques to ensure adaptability to each learner’s optimal style- Completed over 20 LinkedIn Learning courses to further professional development Show less

Pullman, Washington

- Conducted weekly sales trips, account visits, and "work-withs" with Odom, Walton, and Orcas in Washington and northern Idaho - Increased sales 86% in the first quarter of 2020 with Odom Distributing- Planned and executed 1-3 tap takeovers, beer festivals, and - tastings per week while promoting the Paradise Creek Brewery brand- Created a monthly newsletter for accounts, buyers, and distributor sales reps via email- Fabricated branded pictures, videos, and posts on Facebook… Show more - Conducted weekly sales trips, account visits, and "work-withs" with Odom, Walton, and Orcas in Washington and northern Idaho - Increased sales 86% in the first quarter of 2020 with Odom Distributing- Planned and executed 1-3 tap takeovers, beer festivals, and - tastings per week while promoting the Paradise Creek Brewery brand- Created a monthly newsletter for accounts, buyers, and distributor sales reps via email- Fabricated branded pictures, videos, and posts on Facebook, Instagram, and Twitter- Facilitated three craft beer classes with the Moscow Food Coop Show less

Moscow, Idaho, United States

- Implemented monthly and biweekly sales changes- Ensured shelves, price tags, and sales signs were merchandised accurately- Performed daily out of stock counts and balanced weekly inventory inconsistencies- Analyzed and discontinued unprofitable items

Moscow, Idaho, United States

- Researched and sampled new products- Updated pricing to reflect desired profit margins- Placed grocery orders based on current trends, inventory counts, and upcoming sales

Alma, Michigan

- Instructed 10 bartenders and cooks on alcohol selling procedures and food safety- Interviewed and trained over a dozen new employees- Placed food orders weekly and completed monthly inventory counts- Counted bank deposits and maintained accurate financial records at all times- Created promotional flyers and social media posts for daily specials- Wrote trivia questions and facilitated Tuesday pub trivia weekly for two years

Mount Pleasant, Michigan, United States

- Served craft beer, wine, and sandwiches to local patrons and beer tourists as a solo bartender and within a team of 2-3 bartenders- Taught customers about the brewing process and gave brewery tours regularly- Poured Mountain Town beer during events, such as the Michigan Brewers Guild Summer and Winter beer festivals

Mount Pleasant, Michigan, United States

- Managed two fast-paced Subway locations consecutively of 10-20 employees each- Resolved personnel conflicts, created employee schedules, conducted interviews and evaluations, and trained new hires and newly promoted managers- Maintained accurate bank deposits and balanced reconciles- Ordered products based on usage and weekly inventory evaluations- Managed productivity, product loss, and food cost

Bachelor Of Science, Major: Anthropology | Minors: Geology + Human Development, 3.54 Gpa

Activities and Societies: Dean's List & President's List Alpha Phi Omega - Community Service Fraternity; Epsilon Beta chapter CMU.

High School Diploma

German Language And Literature