Skylar Ferguson Email & Phone Number

San Antonio, Texas Metropolitan Area

I serve as the liaison between meeting professionals, Visit San Antonio and partners. I consult and analyze planner’s service needs in order to determine business opportunities for partners. Promotes attendance and coordinates marketing needs. Creates opportunities for housing and temporary event staff of Visit San Antonio.

San Antonio, Texas Metropolitan Area

Strategized event from start to finish with client on Audio/Visual needs for 20,000 sq.ft. of meeting space Built out multiple quotes to give client creative options for more dynamic events Maintain Pipeline & CRM up to 18 months out Act as main point of contact for hotel planning staff and operations team Utilize conflict management skills by bridging interdepartmental relations through mediation and clear communication Delivered tailored service to 25+ clients per day ensuring a personalized experience

San Antonio, Texas Metropolitan Area

• Strategized and coordinated Audio/Visual needs for 20,000 sq.ft. of meeting space• Responsible for multiple event rooms ranging in size from 15-1,600 people• Act as main point of contact for all events, with both the clients and the hotel staff• Utilize conflict management skills by bridging interdepartmental relations through mediation and clear communication• Delivered tailored service to 25+ clients per day ensuring a personalized experience• Set up conference rooms to ensure all hosts and guests needs are met

San Antonio, Texas, United States

• Focused on marketing, selling, and closing existing residential properties in and around San Antonio• Closed first listing at $30,000 over asking price and completed over $1,000,000 in sales to date with recurring clientele• Responsible for marketing new listings through open houses, door-to-door handouts, community flyers, and other grassroots marketing initiatives• Completed additional month-long training in December 2021, in which industry titans give tips, tricks, and other knowledge to assist with expanding inventory and securing new buyers

San Antonio, Texas, United States

• Responsible for creating a full-bodied VIP experience at a 5 Star, adults only, resort with 40+ rooms• Responsibilities include managing the entire VIP guest experience including greeting guests when they pull up with champagne, knowing their name and preferences while at the resort, and ensuring all packages and requests are met• Created Itineraries based on each VIP and Ultra-VIP guest’s needs and predicted desires• Created training SOP and successfully trained all new employees which includes check in/out processes, software training, always maintaining a professional demeanor, and how to provide the ultimate VIP experience for guests• Tailored the experience to each guest, often knowing them by name, adhering to all their requests, preemptively scheduling complimentary experiences such as wine tasting tours, and knowing small details to elevate the experience• Awarded Rockstar Employee Award 2021

• Guest services and training coordinator at the longest running 5 Star Resort in the US which caters to VIP’s• Author, Editor, and Designer for the quarterly HR magazine, The Buzzin’ Bee, delivered to over 2,000 hotel employees• Authored articles about the history of the resort, acknowledged employees of the month, produced a 2-page spread keeping employees up to date about the resort, wrote an average of 4-5 pages per article, and designed front/back covers• Enrolled employees to the Employee Tuition Assistance program, facilitated their testing environment, and issued various hospitality certifications such as Sommelier and others• Performed data entry for HR records to a new CRM to include an off-season crew of 500 employees and in-season employees totaling over 1,800• Established public speaking confidence while guiding orientation tours and training on the rules and regulations surrounding a 5 Star resort and keeping its status for 50+ new employees weekly• Produced the schedule for 10 HR classes per week due to consistent training requirements to maintain 5 Star standards and effective leadership from management

Orbetello Scalo, Tuscany, Italy

Caring for and teaching English to a 4 year old Italian little girl.

Colorado Springs, Colorado, United States

• Strategized and coordinated 4+ individual department’s goals within each event to create a seamless end result• Responsible for multiple event rooms ranging in size from 50-700 people• Act as main point of contact for all events, both corporate and private• Utilize conflict management skills by bridging interdepartmental relations through mediation and clear communication• Delivered tailored service to 25+ clients per day ensuring a personalized experience• Hosted events with Fortune 500 companies such as Compassion International, Bridgestone, and Hewlett-Packard• Set up conference rooms to ensure all hosts and guests needs are met

Cheyenne Mountain Resort, Colorado Springs, Co

Supervising 10-15 Dialers at a Outbound Cold Call Center.

Santander Area, Spain

Taking care of, and teaching English to 2 Spanish boys (ages 9&6)

Bachelor Of Arts - Ba, 3.385

Activities and Societies: Member of National Honor Society | Member of Lambda Pi Gamma Communications Honor SocietyMajor: Organizational &.

Bachelor Of Communications - Organizational And Strategic Communications, Organizational And Strategic Communication, Senior

Activities and Societies: Minors: Leadership Communications, and Visual Arts

Business

Education record