Skylar R. Email & Phone Number

Sunnyvale, Ca, Us

In addition to my duties as a Global Strategic Rep I, in this role I've also taken on the below:- Conducting individual case reviews for peers, ensuring that the proper internal process was taken and a right resolution was formed for the client. Provide feedback sessions with reps and allow for conversations for areas of opportunity. Meet with the quality review team to discuss these case examples and align on best practices for the team- Involved in higher level, cross- functional projects. These include ensuring proper resources are created and documented so that support across all lines of business can align with our sales team and other cross-functional partners- Facilitate training in areas where I am a subject matter expert. Act as a liaison between our department and other departments to ensure we have the latest updates for these product lines and create escalations on behalf of the team- Connect with new hires and conduct shadowing sessions to help establish time management, understanding of product lines, suggest ways to connect with our internal partners, and help with any product questions

Sunnyvale, Ca, Us

-Provide dedicated support to LinkedIn Talent Solutions clients-Work with a small book of accounts and within a queue-support model with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner-Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions-Conduct phone calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality-Establish effective working relationships with managers, cross-team members and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users-Document all communication with users and accounts accurately and in a timely manner via system tools-Ensure that all issues are escalated appropriately to the correct internal departments and management

Sunnyvale, Ca, Us

-Provide technical and non-technical support to LinkedIn Corporate Solutions’ clients using problem solving and strong communication skills-Ensure that both technical and non-technical issues are escalated to appropriate internal departments and management-Utilize my deep product knowledge to onboard and train new customers on Talent Solutions products via email, phone and chat-Mentor and train our Business Leadership Partners to ensure they're supporting LinkedIn Corporate Solutions’ clients and products correctly, efficiently and professionally-Document all communication with users and accounts accurately and in a timely manner via system tools-Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users

Sunnyvale, Ca, Us

LinkedIn Talent Solutions is one of the top revenue drivers for the company. In this position, we help support our clients that have purchased our Recruiter platform. Responsibilities range from basic troubleshooting with their personal LinkedIn account, to how to conduct the best possible search in order to find the perfect candidate for a position being filled.

Hanover, Maryland, Us

As a recruiter I was apart of the full circle process. I was involved in cold calling potential candidates, interviewing, making a match with a client, assisting with on-boarding processes, and providing assistance and feedback for the contractor throughout their duration of work with Aerotek.

Bachelor'S Degree In Psychology, Minoring In Communications And Sociology

High School Diploma, General Studies