- Provide a personalized and unique experience to tailored to a client's individual needs, style, goals and hair type- Continue to seek advanced education on current styles, trends and techniques- Develop and execute social media strategies to engage with clientele and local community- Track and regularly review business metrics, client feedback, product knowledge and digital marketing opportunities

- Created a warm and friendly WOW shopping experience for customers and community members- Worked as the Bread Section Leader, placing daily orders and merchandising to maintain inventory levels - Cross-collaborated with in-store teams to elevate and identify merchandising & sales opportunities around the store- Created eye-catching signage to inform and delight customers with proper pricing and labeling- Maintained proper cash-handling procedures while efficiently ringing and bagging customer's items in a timely manner

- Contributed to an environment of excellent community member service, sharing and spreading wellness through the in-store experience- Generated business results and achieved key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth- Ensured Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members- Upheld presentation standards, and assessed any merchandising opportunities in order to elevate the in-store experience- Took a proactive and innovative approach to growing the business through community outreach- Inspired and uplifted my team through coaching, collaboration and by embodying the core values with a commitment to personal growth and self-awareness- Contributed to a team environment, maintaining a sense of belonging and inclusion

- Managed a team of 20-60 in Thousand Oaks, CA and 30-90 in Rancho Cucamonga, CA.- Collaborated with my team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.- Demonstrated strong business acumen and understanding of our metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.- Made myself present to support my team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals- Supported the staffing & scheduling of my shops with top-performing staff by working actively within my markets to network, recruit, hire and succession plan.- Support the training of my inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within our allocated budget.

- Developed and integrated effective sustainable practices in the day-to-day of 53 shops in CA, AZ, NM and NV.- Worked with the core head-office Sustainability team and as a support to Ecowarriors and staff in retail shops- Helped create and pilot new environmental initiatives in the shops - Celebrated and showcased best practices and supported a team of Ecowarriors to create positive change in their direct communities

- Drove sales by using the StoreForce dashboard results to provide effective coaching and feedback to my sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.- Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations, observed and listened to consultations to coach and collaborate with my team- Fostered a culture of excellence in customer service, drove daily sales, created a loyal customer base, and built a positive reputation for my store- Educated customers on Lush brand values through community engagement, hosting store parties, and other traffic-driving initiatives- Increased the depth of my product knowledge through constant learning and consistently make informed product recommendations for every need

- Supported the Digital Marketing team with campaign rollouts- Tracked and reported post analytics across company and band social accounts- Promoted album & tour release schedules, fan interaction & engagement, product giveaways across targeted channels- Utilizied Facebook, Instagram, Twitter, Youtube, Snapchat, Pinterest,& Tumblr for various campaigns

- Coached teams of 10-20 children, ages ranging from 5 to 18 years old- Taught the fundamentals of Water Polo to develop athlete's skill sets- First aid certified, took and maintained all precautions for safety & well-being of players- Helped to further their understanding of the game and coach to an athlete's ability and technique