Successful team leader and individual contributor offering more than 4 years of customer service experience. Ability to identify and manage risks throughout a full life cycle. Organized and enthusiastic with leadership experience in cross training teams, demonstrating effective communication skills, and critical thinking skills to aid in problem solving. Expertise in accurately processing payments while maintaining high levels of customer satisfaction throughout all interactions. Demonstrated the ability to be motivated, organized, and exhibit successful customer focused communication to strengthen business. Experience in implementation of continuous improvement processes, monitoring employee productivity, and providing constructive feed back and coaching.
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Loan Servicing SpecialistAlorica Jul 2022 - Apr 2024San Antonio, Texas, United States● Liaison between potential clients and financial institutions, evaluate clients, research creditrecords, and prepare documentation for loan packages● Assess applicant’s financial status and assets to determine loan feasibility, review loanagreements for accuracy● Prepare and maintain all paperwork for existing and new loans, including loan disclosures● Diligent and thorough in gathering borrower information, verifying loan documents, and reviewingfile documentation to guide each loan from preapproval to closing● Ensure compliance with the established regulatory requirements -
Warehouse Operations AssociateAmazon Web Services (Aws) May 2022 - Jul 2022Humble, Tx● Experienced warehousing specialist with efficient merchandise packing, loading, and shipping experience● Managed the input and registration of substantial amounts of shipping data while maintaining a 100% daily order dispatch quota -
Alarm Monitoring SpecialistVivint Feb 2022 - Apr 2022United States● Verified, responded to, and dispatched emergency signals● Received and processed inbound calls from agencies requesting information regardingemergency dispatches -
Customer Service AdvisorConcentrix Dec 2021 - Feb 2022California, United States● Proficient in the use of the H&R Block (My Block) app assisting clients with technicaltroubleshooting and delivering software support for clients● Broad-knowledge articulating software-related and technical concepts to clients -
Customer Service RepresentativeQvc May 2021 - Jul 2021United StatesResolved product or service problems by clarifying the customer's complaint; determined thecause of the problem; selected and explained the best solution to solve the problem; expeditedcorrection or adjustment; followed up to ensure resolution -
Warehouse AssociateAmazon Oct 2020 - Mar 2021Kyle, TxResolute team ember that was responsible for preparing orders ready for customers in a fast-paced warehouse environment -
Fulfillment AssociateAmazon Oct 2020 - Mar 2021 -
CashierMcalister'S Deli Nov 2019 - Sep 2020San Marcos, TxProvided exceptional guest service while consistently practicing safe work habits -
Restaurant CashierMcalister'S Deli Nov 2019 - Sep 2020 -
Cashier/Trainer/Supervisor-In-TrainingFreddy'S Frozen Custard & Steakburgers Mar 2017 - Aug 2019San Antonio, TxHand selected by Area Director to train over fifty employees for new stores located inBrownsville and Corpus Christi -
Lead CashierFreddy'S Frozen Custard & Steakburgers Mar 2017 - Aug 2019
Skylar P. Education Details
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William Howard Taft HighschoolGeneral Studies -
General Studies
Frequently Asked Questions about Skylar P.
What is Skylar P.'s role at the current company?
Skylar P.'s current role is Actively Searching I Customer Service I Solution Oriented I Collaborator.
What schools did Skylar P. attend?
Skylar P. attended William Howard Taft Highschool, Texas State University.
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