Diagnosed, maintained and repaired laptops, desktops, and phones. Opened up several phones, swapped batteries and various parts. Stress tested, benchmarked and documented a variety of laptops for use by employees. Kept the office clean, along with managing the building site. Commissioned vendors for on-site service. Helped implement the MDM solution, as well started and maintained an up-to-date inventory system.

Organized and cleaned kiosk equipmentInventory management of all kiosk productsConstructed and maintained seasonal promotional displaysLed employee training (x6)Customer conflict resolutionGiven manager responsibilities after 2 years

Updated, troubleshot, repaired iPads, laptops, desktops, and personal devices. Disassembled laptops and placed them in a pile for degaussing. Updated and added apps manually to ipads, along with providing app ideas for learning environments. Set up devices to be ready for classroom use iOS: Manually updated software and apps on shared classroom devices from device UI (ipads), restored a bricked ipad via USB and recovery software from a PC PC/Laptops: Hardware dis/assembly, component upgrades (RAM, hard drives), installed Win 7/8/10/11, manually install proper drivers for MoBo, drives, video cards. CPU, RAM and GFX overclocking on multiple products Troubleshooting: Software symptom isolation through indicator based process of elimination