Skylar Randolph Email and Phone Number

• Collaborated with sales departments to understand client objectives, strategies and goals.• Developed and fostered relationships with over 30 Clients from the insurance industry.• Negotiated product prices with clients using independent judgement and discretion based on knowledge of current market conditions and company policies.• Analyzed performance and sales data using a CRM software.•Retained over +80% of book of business.•Achieved over +80% revenue growth for 22 weeks (Top 20% performer on the Account Management Team).•Achieved over +100% revenue growth for 12 weeks (January 2023 to September 2023).

• Collaborated with organizations and agencies to help develop strategies to increase sales of a particular product or service.• Served as the link and liaison between the client and the creative department to ensure the concepts and campaigns meet the client’s expectations.• Cultivated and retained key account relationships through individualized customer service by addressing the special needs of account holders.• Analyzed data to create reports and evaluate the effectiveness of long-term marketing strategies.

• Facilitated training and supervision for a team of four (4) Account Executives and enterprise-support for customer service representatives.• Conducted daily reconciliation activities and followed up on pending issues, reducing the national average resolution time by 17%.• Established client onboarding processes through CRM tools by verifying contact and payment information prior to securing key accounts.• Worked with various stakeholders to determine the best product lines for customers based on the influence of operational business drivers, customer reviews and competitor analysis.

- Managed organization's social media presence by posting messages, answering posts and monitoringconversations.- Utilized Twitter, Facebook and Instagram to promote products, services and content.- Posted new content for products and services when managing marketing and release calendars.- Engaged with and responded to online audience through relevant comments and chat inquiries.- Tracked and analyzed social media and online marketing initiatives.

• Made over 100 cold calls per day to prospect new customers.• Fostered key account relationships to effectively understand client-specific needs, in order to meet organizational KPI’s and objectives.• Sold value-based solutions, including but not limited to: targeted inbound/SEO powered websites, SEM/PPC advertising, geo-targeting and online-presence management services.• Performed market research studies and focus groups to better identify upsell opportunities.

• Achieved sales goals and targets by cultivating and securing new customer relationships.• Researched sales opportunities and possible leads to exceed sales goals and increase profits.• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.

• Developed requests for proposal and issued requests for quotes to support sourcing efforts.• Managed and developed relationships with suppliers to attain maximum cost efficiency and leverage buying power.• Calculated and reported actual and projected sourcing savings by spend categories.