Skylar Robaczewski, Csp-Sm, Cspo, Safe Agilist Email & Phone Number

Baltimore, MD, US

• Merge the roles of Scrum Master and Project Manager for clients in a variety of industries ranging from finance, government, legal and security services for new applications
• Engage with the team to ensure the deliverables defined in the Scope of Work documentation are delivered on time within the allocated budget
• Standardize the consulting project process within an agile framework for predicable results
• Create and maintain team documentation for all processes within the… Show more
• Create and maintain team documentation for all processes within the consulting team
• Manage the prescribed Agile events including daily standup, sprint planning, retrospectives, etc.

• Working directly with Clients as a Mindgrub contractor
• Merge the roles of Scrum Master and Project Manager for clients in the finance industry, government, legal and security services for new applications
• Engage with the team to ensure the deliverables defined in the Scope of Work documentation are delivered on time within the allocated budget
• Manage the prescribed Agile ceremonies including daily standup, sprint planning, retrospectives, etc.
• Work with the Client to… Show more Working directly with Clients as a Mindgrub contractor
• Work with the Client to review the Backlog, gaining agreement on work priority and resource planning

Baltimore, Maryland, United States

• Working onsite with the client as a Mindgrub contractor
• Developed the product vision consulting with corporate leadership and the Middleware API project team.
• Prioritize the product backlog and determine iteration scope
• Work with the team to elicit clear requirements, document Acceptance Criteria, and ensure each User Story has a clear definition of done
• Developed a suite of UML diagrams depicting current and future state for the project/product
• Created and… Show more Working onsite with the client as a Mindgrub contractor

• Quality Assurance, Business Analysis, Change Management Followed a specific project to completion
• Manual Quality Assurance testing of a proprietary application
• Running automated test cases via the Jenkins application
• Creation, revisions and maintenance of all manual test cases and those for the automation repository
• Provide timely feedback to developers and other testers to keep the sprint on-target via Trello
• Business analysis of requirements and communication of… Show more Quality Assurance, Business Analysis, Change Management Followed a specific project to completion

Washington DC-Baltimore Area

• Direct resource manager for an IT consulting company serving a variety of clients from government, non-profit, educational and small to medium sized businesses with a team of 7 Application Developers
• Prepared and tracked the annual budget for the Development Team in excess of $1,300,000
• Created and executed the yearly Strategic Plan including KPI targets and Quarterly Rocks
• Engage with the team to refine processes and establish new ones where applicable including a formal… Show more
• Engage with the team to refine processes and establish new ones where applicable including a formal Support Escalation Process and New Hire Onboarding
• Reconciled billable hours to the contract for Client Invoices, reducing questions or concerns, further dropping the number of clients in A/R over 90 days to an average of <2% total revenue

Baltimore, Maryland Area

• Retained all Project Management duties while taking on additional tasks and responsibilities, as part of preparation for a formal move to Manager
• Assisted in preparing and tracked the annual budget for the Development team
• Developed relationships with strategic partners and vendors
• Assisted in creation and executed on the yearly Strategic Plan
• Worked with Accounting to ensure prompt monthly billing cycles and on-time client payments, dropping the number of clients in A/R… Show more Retained all Project Management duties while taking on additional tasks and.
• Worked with Accounting to ensure prompt monthly billing cycles and on-time client payments, dropping the number of clients in A/R over 90 days by over 35% to an average of <4% total revenue Show less

Baltimore, Maryland Area

• Scheduled and actively lead project meetings with clients and developers, initiated client engagements, managed client expectations on project scope and budget.
• Worked with clients to expand statements of work, manage change orders, add new features and functions which would expand the project, which resulted in additional billable hours for the development team.
• Developed metrics for project reporting such as percentage complete, baseline cost and estimated total cost to complete.… Show more
• Developed metrics for project reporting such as percentage complete, baseline cost and estimated total cost to complete.
• Standardized project management processes by introducing a tool (Targetprocess) and developed a customized reporting module to monitor and display the required metrics. Show less

Baltimore, Maryland Area

• Performed the roles of Scrum Master and Business Analyst for the IT/Software development teams for a long-term care pharmacy using patented robotic dispensing and packaging solutions to service long term care.
• Solicited requirements and developed User Stories, documented business process and data flow, and compiled and published release notes for assigned projects.
• Managed all prescribed Scrum/Agile ceremonies including daily standup, iteration planning… Show more
• Managed all prescribed Scrum/Agile ceremonies including daily standup, iteration planning, retrospectives, etc.
• Worked with the Product Owner to review the Backlog, gaining agreement on work priority and planning the Work Breakdown Structure (WBS) for iterations and releases.
• Continually tracked toward milestone dates, maintained burn-down and escalated any issues or obstacles to meeting those dates to senior management and stakeholders.

Baltimore, Maryland Area

• Executed quality assurance testing for COTS and custom developed software applications supporting pharmacy operations, network and infrastructure updates, medication packing and dispensing, and customer support.
• Designed overall test approach and planning for several projects including:o Migration from COTS order entry system to an in-house solutiono The acquisition of software development and testing for the PAXIT (Automated.
• Developed and documented… Show more
• Developed and documented test plans, test cases and executed test runs in the company's QA management tool, Targetprocess.
• Developed and executed SQL queries to assess data accuracy and system integration. Show less

Baltimore, Maryland Area

• Analyzed new custom development and changes to existing proprietary software, and execute test plans and test cases based on documented requirements and application expertise.
• Researched root cause and reported defects to the Development team via VersionOne.
• Provided testing time estimates to stakeholders to manage expectation and paint a reasonable work turnaround time.
• Reported testing metrics to the primary stakeholders informing the group of pass/fail ratios and potential… Show more
• Reported testing metrics to the primary stakeholders informing the group of pass/fail ratios and potential risks as well go/no-go recommendations
• Oversaw deployments, Change Management and entering Requests for Change (RFC) for all environments.

Baltimore, Maryland Area

• Responsible for the rollout of a proprietary CRM application (IMPACT) across the Sylvan National Contact Center
• Mapped out a data migration and operational rollout plan covering in excess of 100 franchise Learning Centers over the course of one year ensuring deployment to the maximum amount of NCC served Learning Centers in the.
• Created and maintained all job aids, training… Show more Responsible for the rollout of a proprietary CRM application (IMPACT) across the Sylvan National Contact Center
• Created and maintained all job aids, training materials and executed training
• Scheduled migrations for Learning Centers and resolved any post-migration issues including system errors, performance issues and any matter which would hinder a call agent or NCC management from working accurately and.
• Consulted on UX design, base functionality and reporting

• Developed a reporting suite of scheduled and ad-hoc reports for the NCC using a variety of tools including Excel and Tableau with a SQL data connection to multiple databaseso Daily KPI trackero Overall call center.
• Analyzed sales trends and provide utilization feedback for the purpose of scheduling and resourcing
• Recovered an estimated… Show more
• Recovered an estimated $150,000 in previously missed revenue via analyzing data trends during the switch from a previous proprietary CRM to IMPACT, locating discrepancies in billing trends, identifying the lost revenue.
• Provided ongoing support during the transition to an outsource call center Show less

Baltimore, Maryland Area

• Provided technical support to the Outbound/Email team during the switch from Lotus Notes (email client) to MS Outlook
• Served on the “Technology Implementation Committee”
• Lead tester for proprietary CRM application “pilot” release: Verified reported errors, maintained database, created the training manual, assisted in training of the “pilot” team of representatives using the proprietary.

Baltimore, Maryland Area

• Built a volunteer program for a new charter (K-5) school in Baltimore city within the timeframe of an AmeriCorps term of service (11 months)
• Created all training documents, reporting documents and devised a training manual for future coordinators
• Received accommodations from Governor Ehrlich and President Bush for successful term of service and individual contributions
• Created volunteer database to track hours worked, alert to individual completion of hours for the school… Show more
• Created volunteer database to track hours worked, alert to individual completion of hours for the school year and any overages in regards to the time required of each parent. This was done using MS Acces and Excel
• Sole means of in-house technical support in regards to: Copy machine troubleshooting, setting up individual computer stations, troubleshooting any complaints/issues with computer-related systems at PPPCS Show less

Greater New Orleans Area

• Offered at-home support in any facet the client needed. This is including but not limited to: Networking- LAN/WLAN systems, router configurations, security protocols, troubleshooting of Operating System, tutorial.
• Built client base and company through free advertising and word of mouth.
• Expanded from 1 client to over 10 clients in a… Show more
• Expanded from 1 client to over 10 clients in a 3 month span.
• On-call support available 24/7 to clients with pre-approved service plan Show less

Baltimore, Maryland Area

• Quality Assurance (Software/Video Game testing):
• Selected for additional support on various test projects based on past attention to detail and precise methodology of recording errors
• Repeatedly placed on projects in the final stages of development lifecycle, to help identify issues that may have previously gone unnoticed or undocumented
• Documented errors or configuration suggestions in a proprietary software app (SQL database)
• Created test cases
• Performed… Show more Quality Assurance (Software/Video Game testing):