Skylar Robaczewski, Csp-Sm, Cspo, Safe Agilist Email & Phone Number

Baltimore, Md, Us

Baltimore, Md, Us

• Merge the roles of Scrum Master and Project Manager for clients in a variety of industries ranging from finance, government, legal and security services for new applications • Engage with the team to ensure the deliverables defined in the Scope of Work documentation are delivered on time within the allocated budget • Standardize the consulting project process within an agile framework for predicable results • Create and maintain team documentation for all processes within the… Show more • Merge the roles of Scrum Master and Project Manager for clients in a variety of industries ranging from finance, government, legal and security services for new applications • Engage with the team to ensure the deliverables defined in the Scope of Work documentation are delivered on time within the allocated budget • Standardize the consulting project process within an agile framework for predicable results • Create and maintain team documentation for all processes within the consulting team • Manage the prescribed Agile events including daily standup, sprint planning, retrospectives, etc. • Work with the client to review the Backlog, gaining agreement on work priority for resource planning • Continually tracking toward milestone dates, maintain a burn-down and facilitate stakeholder communications, and problem-solving for any issues or obstacles to meeting those dates with senior management and stakeholders Show less

Working directly with Clients as a Mindgrub contractor• Merge the roles of Scrum Master and Project Manager for clients in the finance industry, government, legal and security services for new applications• Engage with the team to ensure the deliverables defined in the Scope of Work documentation are delivered on time within the allocated budget• Manage the prescribed Agile ceremonies including daily standup, sprint planning, retrospectives, etc.• Work with the Client to… Show more Working directly with Clients as a Mindgrub contractor• Merge the roles of Scrum Master and Project Manager for clients in the finance industry, government, legal and security services for new applications• Engage with the team to ensure the deliverables defined in the Scope of Work documentation are delivered on time within the allocated budget• Manage the prescribed Agile ceremonies including daily standup, sprint planning, retrospectives, etc.• Work with the Client to review the Backlog, gaining agreement on work priority and resource planning• Continually tracking toward milestone dates, maintain a burn-down and weekly stakeholder reporting, and escalating any issues or obstacles to meeting those dates to senior management and stakeholders Show less

Baltimore, Maryland, United States

Working onsite with the client as a Mindgrub contractor• Developed the product vision consulting with corporate leadership and the Middleware API project team.• Prioritize the product backlog and determine iteration scope• Work with the team to elicit clear requirements, document Acceptance Criteria, and ensure each User Story has a clear definition of done• Developed a suite of UML diagrams depicting current and future state for the project/product • Created and… Show more Working onsite with the client as a Mindgrub contractor• Developed the product vision consulting with corporate leadership and the Middleware API project team.• Prioritize the product backlog and determine iteration scope• Work with the team to elicit clear requirements, document Acceptance Criteria, and ensure each User Story has a clear definition of done• Developed a suite of UML diagrams depicting current and future state for the project/product • Created and maintain team wiki spaces to organize documentation • Lead Backlog Grooming, Sprint Planning, and Sprint Review Scrum ceremonies • Work with the development team to refine processes and document those changes effectively • Mentor customer resources on current industry best practices • Provide Production Support and root cause analysis assisting the team in determining best next steps• Coordinate with QA to plan test runs for new releases Show less

Quality Assurance, Business Analysis, Change Management Followed a specific project to completion • Manual Quality Assurance testing of a proprietary application • Running automated test cases via the Jenkins application• Creation, revisions and maintenance of all manual test cases and those for the automation repository• Provide timely feedback to developers and other testers to keep the sprint on-target via Trello• Business analysis of requirements and communication of… Show more Quality Assurance, Business Analysis, Change Management Followed a specific project to completion • Manual Quality Assurance testing of a proprietary application • Running automated test cases via the Jenkins application• Creation, revisions and maintenance of all manual test cases and those for the automation repository• Provide timely feedback to developers and other testers to keep the sprint on-target via Trello• Business analysis of requirements and communication of those requirements to the development team for estimation and work execution purposes • Develop and run SQL queries for purposes of data validation and monitoring system performance • Change management – Deployment of code to all test and Production environments Show less

Washington Dc-Baltimore Area

• Direct resource manager for an IT consulting company serving a variety of clients from government, non-profit, educational and small to medium sized businesses with a team of 7 Application Developers • Prepared and tracked the annual budget for the Development Team in excess of $1,300,000• Created and executed the yearly Strategic Plan including KPI targets and Quarterly Rocks• Engage with the team to refine processes and establish new ones where applicable including a formal… Show more • Direct resource manager for an IT consulting company serving a variety of clients from government, non-profit, educational and small to medium sized businesses with a team of 7 Application Developers • Prepared and tracked the annual budget for the Development Team in excess of $1,300,000• Created and executed the yearly Strategic Plan including KPI targets and Quarterly Rocks• Engage with the team to refine processes and establish new ones where applicable including a formal Support Escalation Process and New Hire Onboarding• Reconciled billable hours to the contract for Client Invoices, reducing questions or concerns, further dropping the number of clients in A/R over 90 days to an average of <2% total revenue • Provided guidance for internal QA testers in best practices and industry standards• Documented current QA testing standards and delivery• Engaged with QA to define ideal workflow and plan for testing• Defined QA metrics for project reporting Show less

Baltimore, Maryland Area

Retained all Project Management duties while taking on additional tasks and responsibilities, as part of preparation for a formal move to Manager • Assisted in preparing and tracked the annual budget for the Development team• Developed relationships with strategic partners and vendors• Assisted in creation and executed on the yearly Strategic Plan• Worked with Accounting to ensure prompt monthly billing cycles and on-time client payments, dropping the number of clients in A/R… Show more Retained all Project Management duties while taking on additional tasks and responsibilities, as part of preparation for a formal move to Manager • Assisted in preparing and tracked the annual budget for the Development team• Developed relationships with strategic partners and vendors• Assisted in creation and executed on the yearly Strategic Plan• Worked with Accounting to ensure prompt monthly billing cycles and on-time client payments, dropping the number of clients in A/R over 90 days by over 35% to an average of <4% total revenue Show less

Baltimore, Maryland Area

• Scheduled and actively lead project meetings with clients and developers, initiated client engagements, managed client expectations on project scope and budget.• Worked with clients to expand statements of work, manage change orders, add new features and functions which would expand the project, which resulted in additional billable hours for the development team. • Developed metrics for project reporting such as percentage complete, baseline cost and estimated total cost to complete.… Show more • Scheduled and actively lead project meetings with clients and developers, initiated client engagements, managed client expectations on project scope and budget.• Worked with clients to expand statements of work, manage change orders, add new features and functions which would expand the project, which resulted in additional billable hours for the development team. • Developed metrics for project reporting such as percentage complete, baseline cost and estimated total cost to complete. • Standardized project management processes by introducing a tool (Targetprocess) and developed a customized reporting module to monitor and display the required metrics. Show less

Baltimore, Maryland Area

• Performed the roles of Scrum Master and Business Analyst for the IT/Software development teams for a long-term care pharmacy using patented robotic dispensing and packaging solutions to service long term care institutions nation-wide. • Solicited requirements and developed User Stories, documented business process and data flow, and compiled and published release notes for assigned projects.• Managed all prescribed Scrum/Agile ceremonies including daily standup, iteration planning… Show more • Performed the roles of Scrum Master and Business Analyst for the IT/Software development teams for a long-term care pharmacy using patented robotic dispensing and packaging solutions to service long term care institutions nation-wide. • Solicited requirements and developed User Stories, documented business process and data flow, and compiled and published release notes for assigned projects.• Managed all prescribed Scrum/Agile ceremonies including daily standup, iteration planning, retrospectives, etc. • Worked with the Product Owner to review the Backlog, gaining agreement on work priority and planning the Work Breakdown Structure (WBS) for iterations and releases.• Continually tracked toward milestone dates, maintained burn-down and escalated any issues or obstacles to meeting those dates to senior management and stakeholders.• Coordinated past projects such as:o Paxit (Automated medication dispensing solution) Disaster Recoveryo Paxit Multi-day dispensing projecto New reporting and data requestso Interdepartmental billing project• Oversaw software deployments in the test and Production environments. Show less

Baltimore, Maryland Area

• Executed quality assurance testing for COTS and custom developed software applications supporting pharmacy operations, network and infrastructure updates, medication packing and dispensing, and customer support.• Designed overall test approach and planning for several projects including:o Migration from COTS order entry system to an in-house solutiono The acquisition of software development and testing for the PAXIT (Automated Dispensing Solution) • Developed and documented… Show more • Executed quality assurance testing for COTS and custom developed software applications supporting pharmacy operations, network and infrastructure updates, medication packing and dispensing, and customer support.• Designed overall test approach and planning for several projects including:o Migration from COTS order entry system to an in-house solutiono The acquisition of software development and testing for the PAXIT (Automated Dispensing Solution) • Developed and documented test plans, test cases and executed test runs in the company's QA management tool, Targetprocess.• Developed and executed SQL queries to assess data accuracy and system integration. Show less

Baltimore, Maryland Area

• Analyzed new custom development and changes to existing proprietary software, and execute test plans and test cases based on documented requirements and application expertise.• Researched root cause and reported defects to the Development team via VersionOne.• Provided testing time estimates to stakeholders to manage expectation and paint a reasonable work turnaround time.• Reported testing metrics to the primary stakeholders informing the group of pass/fail ratios and potential… Show more • Analyzed new custom development and changes to existing proprietary software, and execute test plans and test cases based on documented requirements and application expertise.• Researched root cause and reported defects to the Development team via VersionOne.• Provided testing time estimates to stakeholders to manage expectation and paint a reasonable work turnaround time.• Reported testing metrics to the primary stakeholders informing the group of pass/fail ratios and potential risks as well go/no-go recommendations • Oversaw deployments, Change Management and entering Requests for Change (RFC) for all environments.• Manage offshore supplemental resources and collaborated on delivery timelines, deployment strategies and risk mitigation.• Performed the role of Lead Tester for significant projects including:o Web application to manage contracts, instructors and students for No Child Left Behind product offering.o Proprietary Web Application (CRM) documentation and testing process Created a regression test suite for the proprietary CRM application from the perspective of call center operations. Integrated Marketing click-through testing with Aprimo software by utilizing the Fiddler application for sending xml documents through the system. • Participated in the rollout of a switch to an Agile/Scrum framework from the traditional waterfall cycle and championed processes and improvements. Show less

Baltimore, Maryland Area

Responsible for the rollout of a proprietary CRM application (IMPACT) across the Sylvan National Contact Center• Mapped out a data migration and operational rollout plan covering in excess of 100 franchise Learning Centers over the course of one year ensuring deployment to the maximum amount of NCC served Learning Centers in the shortest possible time span; while mitigating risk factors, such as training gaps, and system performance issues• Created and maintained all job aids, training… Show more Responsible for the rollout of a proprietary CRM application (IMPACT) across the Sylvan National Contact Center• Mapped out a data migration and operational rollout plan covering in excess of 100 franchise Learning Centers over the course of one year ensuring deployment to the maximum amount of NCC served Learning Centers in the shortest possible time span; while mitigating risk factors, such as training gaps, and system performance issues• Created and maintained all job aids, training materials and executed training • Scheduled migrations for Learning Centers and resolved any post-migration issues including system errors, performance issues and any matter which would hinder a call agent or NCC management from working accurately and efficiently• Consulted on UX design, base functionality and reporting • Served as “frontline” IMPACT technical support for NCC phone reps and franchisees • Worked closely with Marketing to fully integrate the new marketing program (Aprimo), with the NCC served centers and evaluate its impact on the NCC from an operational perspective• Collaborated with the NCC Client Services Team (CST) manager to bring new franchisees to the NCC and convert their Learning Centers to the IMPACT application prior to entering the business relationship Show less

• Developed a reporting suite of scheduled and ad-hoc reports for the NCC using a variety of tools including Excel and Tableau with a SQL data connection to multiple databaseso Daily KPI trackero Overall call center statisticso SLA-specific reportingo Bonus/monthly incentive file reportso Monthly billing reports and individual billing files • Analyzed sales trends and provide utilization feedback for the purpose of scheduling and resourcing • Recovered an estimated… Show more • Developed a reporting suite of scheduled and ad-hoc reports for the NCC using a variety of tools including Excel and Tableau with a SQL data connection to multiple databaseso Daily KPI trackero Overall call center statisticso SLA-specific reportingo Bonus/monthly incentive file reportso Monthly billing reports and individual billing files • Analyzed sales trends and provide utilization feedback for the purpose of scheduling and resourcing • Recovered an estimated $150,000 in previously missed revenue via analyzing data trends during the switch from a previous proprietary CRM to IMPACT, locating discrepancies in billing trends, identifying the lost revenue and assisting in collection efforts• Provided ongoing support during the transition to an outsource call center Show less

Baltimore, Maryland Area

• Provided technical support to the Outbound/Email team during the switch from Lotus Notes (email client) to MS Outlook • Served on the “Technology Implementation Committee” • Lead tester for proprietary CRM application “pilot” release: Verified reported errors, maintained database, created the training manual, assisted in training of the “pilot” team of representatives using the proprietary CRM application, and continued technical support and training of reps as needed

Baltimore, Maryland Area

• Built a volunteer program for a new charter (K-5) school in Baltimore city within the timeframe of an AmeriCorps term of service (11 months) • Created all training documents, reporting documents and devised a training manual for future coordinators • Received accommodations from Governor Ehrlich and President Bush for successful term of service and individual contributions • Created volunteer database to track hours worked, alert to individual completion of hours for the school… Show more • Built a volunteer program for a new charter (K-5) school in Baltimore city within the timeframe of an AmeriCorps term of service (11 months) • Created all training documents, reporting documents and devised a training manual for future coordinators • Received accommodations from Governor Ehrlich and President Bush for successful term of service and individual contributions • Created volunteer database to track hours worked, alert to individual completion of hours for the school year and any overages in regards to the time required of each parent. This was done using MS Acces and Excel • Sole means of in-house technical support in regards to: Copy machine troubleshooting, setting up individual computer stations, troubleshooting any complaints/issues with computer-related systems at PPPCS Show less

Greater New Orleans Area

• Offered at-home support in any facet the client needed. This is including but not limited to: Networking- LAN/WLAN systems, router configurations, security protocols, troubleshooting of Operating System, tutorial services for any peripheral device, application or functionality needed. Highly recommended by past clients for speed, efficiency and customer support • Built client base and company through free advertising and word of mouth. • Expanded from 1 client to over 10 clients in a… Show more • Offered at-home support in any facet the client needed. This is including but not limited to: Networking- LAN/WLAN systems, router configurations, security protocols, troubleshooting of Operating System, tutorial services for any peripheral device, application or functionality needed. Highly recommended by past clients for speed, efficiency and customer support • Built client base and company through free advertising and word of mouth. • Expanded from 1 client to over 10 clients in a 3 month span. • On-call support available 24/7 to clients with pre-approved service plan Show less

Baltimore, Maryland Area

Quality Assurance (Software/Video Game testing): • Selected for additional support on various test projects based on past attention to detail and precise methodology of recording errors • Repeatedly placed on projects in the final stages of development lifecycle, to help identify issues that may have previously gone unnoticed or undocumented • Documented errors or configuration suggestions in a proprietary software app (SQL database) • Created test cases • Performed… Show more Quality Assurance (Software/Video Game testing): • Selected for additional support on various test projects based on past attention to detail and precise methodology of recording errors • Repeatedly placed on projects in the final stages of development lifecycle, to help identify issues that may have previously gone unnoticed or undocumented • Documented errors or configuration suggestions in a proprietary software app (SQL database) • Created test cases • Performed regression testing- recommended by management based on attention to detail and efficient practices • Selected to stay on staff to help oversee completion of final 2 projects when contract with development company ended Show less