Guest Experience And Tours Coordinator
Current• Responsible for providing a high level of service to every guest, client, and stadium team member.• Oversee day-to-day operations of the stadium’s tour program• Schedule private group and educational tours, create tour invoices for all private and group tours• Create and review weekly and monthly sales reports• Field incoming calls related to sales and service• Make outbound networking calls to tour operators• Create and distribute monthly tour guide schedule• Liaison between the Events team to schedule tours for private events • Process and track payments for private group tours• Create and implement outbound sales strategy for new private and group tour revenue• Assist with team member training sessions• Act as stadium liaison with Non-Profit Organizations, or other temporary labor groups• Take part in the SKOL Service Committee assisting with overseeing the stadium-wide Rewards and Recognition program• Support Guest Experience management during all major stadium events and as needed• Responsible for the mobility services and accessibility programs for guests and staff
