Skylar Groch Email & Phone Number

Las Vegas, Nv, Us

In my role, I'm the linchpin of operational success, known for my keen eye in identifying workflowbottlenecks and implementing solutions with precision. Whether it's troubleshooting technical issues orstreamlining processes, I thrive on being the problem-solver that teams can rely on and being the go-toperson for critical projects and initiatives.| Accountable for day to day management and supervision of the claims operations team.| Analyze data and metrics for claims including tracking severity, matter type, financials, associated trends and vendors used.| Collaboration with cross-functional teams to execute large scale projects relating to claims, reporting, data, and trends.| Complete the training and onboarding for each new hire to the claims team.| Collaborate with internal teams including engineers, data and design teams to develop upgrades to the claim database and user platform.| Assisted internal and external stakeholders relating to claims functions during international expansion.| Created and maintained claims SOP, vendor lists, rates, contacts of counsel and forensic partners.| Support the daily efforts of the cyber claims team by receiving incoming claim notices, organizing claim correspondence and tracking claims through their life cycle to closure.| Spearheaded seamless expansion into UK market, serving as primary liaison for claims, fosteringvendor relationships, ensuring platform compatibility with UK policies, and leading pivotal negotiations with UK financial support, ultimately securing final approval for policy implementation.

Hired to support the daily efforts of the cyber claims team by receiving incoming claim notices,organizing claim correspondence and tracking claims through their life cycle to closure.Worked closely with engineers and design teams to develop & launch claim data base and user platform.Generated and presented loss run reports.

Anchorage, Alaska, United States

Supported claim staff in set-up administration, management of claims including workers compensation,general and auto liability.Reviewed and analyzed completed claim documents (accident report, workers compensation boardforms, etc.)Handled auto liability claims in full including negotiation, settlement, and subrogation.Communicated rules, regulations, policies, and procedures to both the public and school staff.

Denver, Colorado

➡Brief overview of duties:Managed a large volume of total loss auto claims (3-7 a day). Initiated first contact with customer, handling value disputer, research vehicle values, collecting accurate paperwork (titles, letter of guarantees, etc.), issuing payments. Handled large volume of calls and e-mails from customer, banks, etc. I was a trainer in the department and had 4 trainees in my time in the department. Member of the ERT (Emergency response team).

Tampa/St. Petersburg, Florida Area

➡Brief overview of duties:Proofread forensic structural engineering reports for grammatical, spelling, and content errors.Established budgets and communicated due dates to clients. Processed, sanitized, and integrated reports using MS Word and Adobe programs. Tracked due dates and checked statuses of reports daily.

Commerce City, Colorado, United States

➡Brief overview of duties:Answered large volume of phone calls to schedule upcoming installation jobs. Ensured accuracy of purchase orders for dozens of builders in the Denver area. Critical thinking, attention to detail, problem solving, and ensuring customer satisfaction were at the core of this position. Certified proper billing on the front end of a job, ensuring the Accounts Receivable process was efficient.