Skylar H. Email and Phone Number

● Provided base-level IT support to hundreds of customers within the business.● Troubleshoot and resolve technical issues and provide technical support to users.● Monitored and managed system performance, including backups, security, and migrations.● Set up and completed a complete security overhaul of the company’s bare metal machines.● Ensured customer server uptime via various system security and maintenance.● Issued documentation on how to properly handle various issues that may occur.● Worked heavily with Virtualizor (VMWame Alternative) to deploy hundreds of VPS servers for Clients.● Worked closely with support representatives to train on issues.● Deployed and set up 40 servers for the company.

● Strong communication, problem-solving, and customer service skills● Responding to associate inquiries and resolving technical issues in a timely manner● Identifying and recommending solutions to improve customer experience● Answering associate inquiries via phone, email, or chat● Collaborating with other teams within the company to resolve customer issues● Maintaining accurate records of customer interactions● Meeting or exceeding performance metrics such as call resolution rate and customer satisfaction scores.