Skyler Kirby work email
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Skyler Kirby personal email
Skyler Kirby is a Senior Accountant at Brick & Vine. They possess expertise in customer service, management, microsoft excel, training, microsoft word and 10 more skills.
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Senior AccountantBrick & VineSalt Lake City, Ut, Us
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Accounting ManagerBrick & Vine Oct 2023 - PresentSalt Lake City, Ut, Us
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Senior AccountantBrick & Vine Oct 2022 - PresentSalt Lake City, Ut, Us
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Accounts Payable SupervisorBrick & Vine Feb 2022 - PresentSalt Lake City, Ut, Us
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Property AccountantExtra Space Storage Mar 2020 - Feb 2022Salt Lake City, Ut, Us -
Customer Service AdvocateAmerican Express Apr 2013 - Mar 2020New York, Ny, Us• Assist customers with accounts by processing payments, reconciling statements with multiple card holders, filing billing disputes, assisting navigation of online site, and answering miscellaneous questions.• Analyze accounts by spending and expense patterns to provide advice on other products to add to their portfolio.• Take inbound calls in the “Champion/Optimized” skill level which routes select card holders that are more likely to have opportunities for a better financial or point program, and advise and negotiate upgrades or sales to better fit their needs.• I am the Relationship Care Champion on my team where I advise the team on how to provide better service to our customers by providing feedback in team meetings, side-by-side call monitoring, and sending frequent emails.• 2-time Peak Performance winner at the Summit Awards; recognized for outstanding Relationship Care metrics• 100% Health of Compliance rating through internal and external call reviews since Day 1 -
Team LeadConvergys 2010 - 2013Bank of America and Guthy/Renker Projects• Previously held position of Team Lead and managed a team of specialized customer service and sales agents• Utilized various applications to monitor productivity, attendance, timecard accuracy, schedule adherence, and performance metrics to ensure consistent results• Created, maintained, and distributed performance reports on a daily, weekly, and monthly basis to the client, satellite facilities, peers, and direct reports• Coached and motivated agents to perform to the best of their ability and kept detailed records of progress with scheduled feedback and follow-up meetings• Worked closely with a command center and maintained an open flow of communication between multiple sources• Trained incoming new hire representatives for the Bank of America project in areas concerning customer service etiquette, federal regulation guidelines, and sales production• As a manager on the Bank of America project, I consistently held a top 5 position on the tiered roster which ranked our management performance and exceeded sales and customer service metric goals with an overall average of 135% on my scorecards for seven consecutive months• As an agent, my consistent performance elected me to handle elevated responsibilities including step-in management of my peers, handling escalated calls, and upholding client policies
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Lead GenerationFederal Financial Group Llc 2006 - 2010• Led division in residential prospecting and door to door appointment setting, producing 20-35 appointments per week• Handled the recruitment and training of sales associates to increase the number of appointments in the Utah and Arizona markets• Was recognized for outstanding quality of client appointments regarding age, income, and high level of interest in products and services for winter 2009 and 2010
Skyler Kirby Skills
Skyler Kirby Education Details
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University Of Utah - David Eccles School Of BusinessAccounting -
University Of Utah - David Eccles School Of BusinessAccounting
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Salt Lake Community CollegeGeneral
Frequently Asked Questions about Skyler Kirby
What company does Skyler Kirby work for?
Skyler Kirby works for Brick & Vine
What is Skyler Kirby's role at the current company?
Skyler Kirby's current role is Senior Accountant.
What is Skyler Kirby's email address?
Skyler Kirby's email address is sk****@****ess.com
What schools did Skyler Kirby attend?
Skyler Kirby attended University Of Utah - David Eccles School Of Business, University Of Utah - David Eccles School Of Business, Salt Lake Community College.
What skills is Skyler Kirby known for?
Skyler Kirby has skills like Customer Service, Management, Microsoft Excel, Training, Microsoft Word, Microsoft Office, Sales, Powerpoint, New Business Development, Sales Management, Finance, Financial Accounting.
Who are Skyler Kirby's colleagues?
Skyler Kirby's colleagues are Anthony Moulton, Ann Corbett, Sierra Thayer, Nizel Grace Enicuela, Shaynie Huston, Carmen I. Velilla, Crystal Cain.
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