Skyler R. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

App Performance Domain - Data Maintenance team working primarily in PHP.

Atlanta, Ga, Us

Provided technical support and customer service for clients through email and online chat.Performed technical analysis to determine root cause and used documented standard operating procedures to resolve reported client software incidents.Documented and escalated complex issues requiring more senior technical support assistance.Performed follow-up communications with the assigned escalation technician, to ensure all pertinent information was transferred and documented.

Atlanta, Ga, Us

Exemplified company standards:Deliver HappinessDo the UnexpectedDisplay Infectious EnthusiasmBuild Meaningful RelationshipsHave Serious FunPerformed the unexpected by proactively looking for solutions to simplify detailed client tasks. Displayed infectious enthusiasm when communicating with clients to foster meaningful relationships and provide the highest quality service. Utilized Freshtix ticketing system and Paciolan ticketing products to build-out seasons in ticketing system, troubleshoot client issues and optimize existing processes. Served a wide-range of clients ranging from smaller theaters and concerts venues to amphitheaters and 20,000 seat sports stadiums. Trained clients to be self-sufficient and empowered.Feedback received from Florence Little Theatre:"Jessica from Florence Little Theatre is RAVING about how great Skyler is! Even with a surprise show change he finished the season build long before her goal date, kept her updated through the process, and did all of it with a smile."

Miami, Florida, Us

Utilized Microsoft CRM Dynamics to upload lead lists and provide reports for sales managers. Created queries in Oracle SQL to analyze ticket sales, marketing campaigns, and clean data. Filled gaps in marketing reporting by conducting relational database analysis on marketing email campaigns detailing fan engagement, direct sales, and unsubscribe rates.

Golden Valley, Mn, Us

Worked directly with Ticket Operations Manager and Director of Sales on various projects ranging from sales analysis, lead generation, and building of seating manifest for 2016/2017 Seasons. Implemented new data mining methods utilizing Virtual Basic Coding and Microsoft Excel to increase amount of leads generated per hour by ~1000%. Supervised Box Office on game days overseeing box office staff, deal site redemptions, will call, escalations, and game day sales. Generated vital sales and operations reports for use by Director of Sales and COO using Spectra Paciolan 7 Reporting Software. Acted as first line of support for Sales staff answering any questions about the ticketing and CRM systems. Developed and implemented new CRM methodology to streamline sales process and increase work flow efficiency for reps.

Us

Led Grassroots Marketing intern team in distribution of promotional materials and outreach for B2B Partnership program "Red Friday Frisco" reaching goal of over 200+ businesses. Managed 150-200 Holiday Flex accounts handling all communication, fulfillment, and organization. Completed various support duties for sales team such as data mining for potential leads, compiling call logs for Director and VP of sales, and assisting in development of group sales initiatives. Data mined local businesses, restaurants, and recreational sports leagues to develop thousands of potential sales leads in the Dallas/Fort Worth area. Developed contacts in the DFW area to build a client-base and educate them on the FC Dallas product. Communicated effectively and efficiently with potential clients to entice them to buy season ticket packages.

Operated the facility during events and after normal office hours handling all safety and emergency procedures, assisting potential patrons over the phone, and doing routine maintenance checks of the building which includes testing seats and handrails in the arena, looking for any and all structural damage or leaks, and identifying faulty electronics.

Supervised the student staff, oversaw the day-to-day operations at each summer sports camp, and made use of the EMS Enterprise 6.0 software to plan events. Primary projects for this internship were to supervise the UF Gator’s summer sports camps and develop a better system to keep track of inventory at the on-site gym using visual references and detailed descriptions. Assisted in the roll-out of a new employee appreciation program entitled, D.E.E.P. (Dome Employee Excellence Program) making calls to and visiting local businesses to pitch them our program and entice them to donate gift cards and items to be gifted to O'Connell Center employees at a year-end employee party. Promoted to Building Coordinator position after internship.

Gainesville, Florida, Us

Gained experience in Marketing and Promotions with Florida Gators Athletics. Volunteered at all UF sports game-days doing a wide variety of tasks such as giveaways, fan-participation contests, and assisting in the outreach of our new fan reward phone app called the Rowdy Reptiles Student Rewards Program.

Gainesville, Florida, Us

Official Scorekeeper for all Santa Fe College Home Women's and Men's Basketball games and Women's Volleyball Matches for the past 3 years. Gained valuable experience in statistical areas of sport and honed ability to work as a team and perform well under pressure to ensure 100% accurate statistics during a close, fast-paced match.

Jacksonville, Florida, Us

Worked in Microsoft CRM Dynamics and Ticketmaster’s Archtics software on a daily basis organizing sales leads and preparing them for the Sales Support Coordinator. Completed research reports analyzing the Season Ticket Holder perks for teams in the NFL, NBA, MLS, and NHL to generate creative ideas that can provide attractive Season Ticket packages to potential Jaguars customers. Regularly handled multiple projects at a time, each with their own deadline and department assigned. Represented the Jaguars on game-days helping the Suites Manager in preparing the Jaguars suites and ensuring all fans had an enjoyable experience at Everbank Field. Assisted in the organization of a business outreach sales initiative that produced a Cross-Fit event that brought over 50 competitors from across Florida and Georgia to Everbank Field and sold over $6,000 dollars in tickets.

Purchase, New York, Us

Gainesville, Florida, Us

26 Week Bootcamp, Full Stack Web Development

Bachelor'S Degree, Sports Management

Associate'S Degree, Sports Management