Why do interactions with clients/customers/guests feel so transactional? I believe most people view these interactions as momentary and inconsequential. However, there's a chance you'll see each other again, so wouldn't it be nice if there was more to it than a transaction?With over 10 years in hospitality, customer experience & sales, I've come to realize that every moment you have with someone is an opportunity to create a new friendship. This approach of sincerity can build strong foundations for a business and team. I've fostered these genuine connections throughout my career, from Florida to Vermont, Québec, Hawaii, and Texas.