Skyler Call is a Director of Platform Support at LVT at LiveView Technologies. They is proficient in Spanish. Colleagues describe them as "I am incredibly grateful for Skyler. He really took a chance on me. When I started at LVT I was hired on to be his assistant but he had one conversation with me and gave me every chance he could to allow me to follow my career goals. Had I never met Skyler Call, I would have given up on my dreams a long time ago. His leadership put me on a trajectory for success. He was incredibly attentive to his employees and I honestly wish I had known, then, what I know now because I feel like I took him for granted during the time I worked under him. He is an incredibly hard worker and truly takes pride in what he does. If you get the chance to employ Skyler, you absolutely should take it because he sees his own success in the success of the people around him. He gave my job a stability and mentoring that I desperately needed. When he couldn't help me learn something, he found someone who could. As a naturally quiet person, he made me feel like a part of the team and gave me a sense of belonging. My respect for him goes so deep that after years of knowing him, I am still a little shy around him because I always want to show him by best self.", "I’m grateful for the opportunity I had to work for Skyler, who is not only extremely dedicated to the success of the company, but also the individual success of his employees. I credit much of my success at this point in the technical field to Skyler. He was aware of my career goals, and both supported and encouraged my strides toward them. Skyler has an impressive amount of knowledge in the technical field, and was always willing to share it with others. His approachable nature and deep understanding of the field make him an unparalleled teacher and leader. Despite the occasional high-stress days, Skyler always maintained a positive work environment. He facilitated an atmosphere of loyalty and support that allowed all members of his team to work together to reach efficient and effective solutions.", and "Skyler became my main contact for Home View Technologies after they started purchasing wireless data products from me, as an integral part of the product they provide to their customers. Skyler has always been great to work with. He's been easy to reach out to and communicate with. He uses both traditional and cutting-edge methods of communication. When I need to get in touch with Skyler, I know it's going to happen. Skyler obviously knows his technology, but also has the rare gift of being able to translate technology into language anyone can understand. He is very knowledgeable and easy to talk to. He's been extremely patient with my company, even when the situation is critical on their end. He's been willing to work with us through situations both good and less than good. Will all of my interactions, Skyler Call has been professional and on-task, while being very personable and fun to talk to. It's rare that I find someone I enjoy working with as much as I enjoy working with Skyler. I honestly believe he would do well at anything he sets out to accomplish."
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Director Of SupportLiveview Technologies Dec 2021 - PresentAmerican Fork, Utah, Us- Assumed management over the Support department at the request of our COO to ensure we're prepared to support our product and customers during the rapid growth LVT has been experiencing- Transform Support department from 13 generalists who were not meeting expectations to 50 specialists with Linux, networking, cellular connectivity, software QA, mechanical, electrical, project management, and customer service skills. This team is now performing the best we've ever experienced in the history of the company.- Enable the introduction of 24x7 proactive support for our fleet and customers- Build systems and processes leading to increased effectiveness, resulting in the uptime of our fleet improving by 9% -
Director Of Platform OperationsLiveview Technologies Dec 2020 - Dec 2021American Fork, Utah, Us- Manage a team of Cloud Engineers architecting solutions within AWS to maintain a balance of performance, fault tolerance, and cost optimization- Collaborate with senior executives, software developers, and product managers to help create the best solutions to new challenges- Manage a team of Platform Support Engineers who monitor and troubleshoot services within the LVT platform -
Network Operations ManagerLiveview Technologies Jun 2015 - Dec 2020American Fork, Utah, Us- Architect utilization of Amazon Web Services to maintain a balance of performance, fault tolerance, and cost optimization- Manage a team of System Administrators to help maintain AWS resources- Develop solutions in Java, Python, PHP, and more to improve efficiency with system administration and product configuration/testing- Collaborate with senior executives, software developers, and product managers to help create the best solutions to new challenges- Manage a team of Network Operations Technicians who remotely monitor/administer thousands of networks spread across the country with customers such as G4S, Sunbelt Rentals, UDOT, and Walmart to maintain security and uptime of those assets- Collaborate with network hardware manufacturers and service providers to integrate their products with our service and vice-versa- Participated in development and listed as co-inventor of patented technologies- Built company's Network Operations Command Center from the ground up and continue to develop procedural and software improvements as needed -
It & Customer Service ManagerLiveview Technologies Jun 2007 - Jun 2015American Fork, Utah, Us- Develop solutions in Java and PHP that perform system administrative tasks and interface with network hardware such as routers and network cameras- Collaborate with other software developers, providing advice and solutions when needed- Manage company MySQL databases- Manage Windows and Linux servers- Maintain company network and hundreds of remote networks including hardware such as modems, routers, wireless bridges, computers, IP cameras, VoIP phones, and printers- Seek solutions to improve quality and self-sufficiency of company products and services- Ensure customer satisfaction via email, phone, and in person- Other skills used include Bash, Perl, HTML, CSS, JavaScript, and Graphic Design -
Technical Helpdesk AssociateAffiliated Computer Services May 2006 - Jun 2007- Resolve issues with online document management system as received via phone, email and trouble ticket system- Monitor onsite data center and troubleshoot services running in Windows Server- Train new employees- Participate in on-call rotation with other Technical Helpdesk Associates
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Technical Support RepresentativeSento Aug 2003 - Feb 2004Us- Troubleshoot large networks installed in hotels, airports, and restaurants- Troubleshoot network settings on customer-owned hardware- Mentor team of Technical Support Representatives in call center via chat and in person- Train new employees -
It SpecialistLeaving Prints Aug 2002 - Jul 2003- Work with software developers, senior management, and sales agents to architect and test online management software- Train sales agents on new software via telephone, email, and in person- Install and maintain company network and desktop computers -
Technical Helpdesk / Customer Service RepresentativeScrap In A Snap Aug 2001 - Aug 2002- Troubleshoot company network, desktop computers, and printers- Participate in team of Customer Service Representatives- Assist in data entry of invoices
Frequently Asked Questions about Skyler Call
What company does Skyler Call work for?
Skyler Call works for Liveview Technologies
What is Skyler Call's role at the current company?
Skyler Call's current role is Director of Platform Support at LVT.
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