Skyler Gregerson Email & Phone Number

Participated in planning to improve department processes. Collaborated with department members to gain insight into improvement ideas for certain processes. Assisted preceptor with the process of credentialing physicians including completing enrollment requirements and contacting payers by email about the status of physician’s enrollments.• Project 1: Payer Enrollment Spreadsheet o Created and implemented a new design for an Excel spreadsheet used by the department over a 3-month period to improve efficiency. o Presented the spreadsheet and its capabilities to the department members. o Responded to feedback about an errors or suggestions to continue to improve the spreadsheet.• Project 2: Department Drive Reorganization o Collaborated with department members to determine points of issue in current filing system and crowdsource ideas for improvement opportunities. o Reorganized and renamed certain folders and files to make them better suited for the departments use.

Milwaukee, Wisconsin, United States

• Provided troubleshooting steps to resolve IT related issues to faculty and students.• Inputted information related to tickets into Cherwell (software).• Ensured smooth day to day operation of the Help Desk.• Monitored employees including attendance and work performance. • Conducted training of new employees.• Performed primary meetings with employees directly under my supervision.

Racine, Wisconsin, United States

• Dog Care: Managed play groups of up to 100 dogs, encouraging safe and positive play behaviors. Evaluated dog injuries and illnesses. Distributed medication and meals. Performed temperament testing of new clients.• General: Created employee weekly schedules. Set up and clean the dog suites.Mopped and vacuumed other commonly used areas of the facility. Conducted training of new employees. • Front Office: Checked dogs in and out of the facility and entered other data intoPetExec (software). Communicated directly with dog owners for scheduling and other concerns, answered phones, processed payments, and confirmed vaccinations.