Skyler Simon Email & Phone Number

Atlanta, Georgia, United States

Spearhead implementation of iBuyEfficient eCommerce technology solutions, managing all aspects of the project lifecycle from planning, training & execution, ensuring projects are completed on time.Participate in technical discussions/decisions and conduct thorough assessments of new system enhancements to tailor solutions that align with client business objectives and technical requirements.Work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company.Work collaboratively with eCommerce team, technical engineers, account managers, extended workforce, cross-Avendra and with external partners and vendors to provide internal support and expedite setup & user access to ibuyefficient.com.Conduct comprehensive training to enhance user proficiency and adoption of the iBuyEfficient eCommerce system.Manage vendor relationships and coordinate the timely delivery of products and services.Analyze and monitor performance metrics tied to iBuyEfficient customers.Develop and train new eCommerce Department associates, enhancing team capabilities and knowledge.Maintain expertise in the iBuyEfficient system and related software utilities, ensuring up-to-date knowledge and best practices.Assist in developing online training and testing curricula for iBuyEfficient customers, improving training effectiveness and customer satisfaction.Process setup change requests across multiple systems via dashboards and tools, ensuring seamless transitions and minimal disruption.Troubleshoot and resolve technical issues related to online order processing, enhancing user experience.

Atlanta, Georgia, United States

Supported senior specialists in the deployment and implementation of technology solutions, gaining hands-on experience in project coordination, implementation planning and training, ensuring successful project launches.Configured client systems with specific requests, collaborating closely with the Business Analyst team.Traveled extensively to perform on-site training for managers and associates, ensuring proficiency with new software.Managed ongoing account relationships to maintain customer satisfaction and build strong client relationships.Analyzed system data and conducted virtual training to support clients and ensure optimal system utilization.Conducted webinars for potential clients, showcasing system capabilities and benefits during the sales process.Assisted in technical assessments and client meetings to gather and analyze requirements.Maintained and updated technical documentation and user guides, ensuring clarity and usability.

Gainesville, Georgia, United States

Led and optimized processes for a team of 60 employees, significantly boosting customer satisfaction and operational efficiency.Oversaw daily operations and led strategic improvement projects, ensuring high standards of service delivery.Maintained facility and labor initiatives, fostering strong client and customer rapport.Identified client needs and communicated operational progress, ensuring compliance with safety and sanitation standards.Managed cross-functional teams, retraining employees on EVS procedures and enhancing performance through documentation and improvement plans.

Greater Atlanta Area

Collaborated with the branch manager to achieve sales and margin goals, driving business growth.Managed daily business reports, providing insights and analysis to support decision-making.Expanded vehicle fleet inventory and managed daily reservations, optimizing resource utilization.Led the rental process, ensuring customer satisfaction and operational efficiency.Grew sales through targeted marketing efforts and upselling higher-priced services and products.

Atlanta, Georgia

Led implementations and trained client associates on new cash recycler software, improving operational efficiency.Reduced cash office completion time by over an hour, streamlining processes and enhancing productivity.Conducted on-site training and implementations, ensuring client proficiency with new systems.Developed detailed documentation to support project teams and client staff, enhancing understanding and usability.Collaborated with the project team to capture and edit 100,000 professional photos for Sysco Foods, creating an online catalog.Conducted mystery shops and time-motion studies, providing valuable insights into customer service and operational efficiency.

Atlanta, Georgia

Scheduled and managed activities of employees, ensuring effective use of materials and equipment.Interviewed patients and analyzed data to identify areas for improvement, driving higher HCAHPS scores.Retrained employees to enhance service quality and compliance with Environmental Service functions.Managed safety incidents, communicating issues to leadership and implementing corrective actions.

Atlanta, Georgia

Supervised daily operations, attendance, performance, and payroll for 90 employees.Scheduled and directed departmental projects, maintaining high HCAHPS scores.Inspected service areas for quality and completion, ensuring high standards of service.Built and developed teams through interviewing, hiring, and training employees and managers.Supported EVS operations at Northside Hospital as Facilities Manager, enhancing service delivery.Promoted to Quality Manager of Patient Satisfaction Liaison in October 2017.

Greater Atlanta Area

Managed a team of 50 employees, overseeing production, projects, and quality assurance.Led daily briefings and supported the management team in EVS operations.Maintained effective client and customer rapport, ensuring strong business relationships.Retrained team members on EVS procedures, improving performance and compliance.