Skyler Sample Email & Phone Number

Established in 1958, Monarch Health is a trauma-informed company that provides innovative support to thousands of people with intellectual and developmental disabilities, mental illness and substance use disorders in North Carolina. Monarch provides services in over 94 counties in North Carolina.

Fuquay-Varina, North Carolina, United States

-Automotive Dealership located in the Raleigh area.-Oversee operational accepts of the business to include managing the sales, marketing, finance, administrative, call center, logistics and service departments. -Manage, motivate and train team members to accomplish standards of excellence and meet sales goals. -Created strategic plans to expand market share and profitability. -Optimized loan approval process to decrease lead time while increasing customer… Show more -Automotive Dealership located in the Raleigh area.-Oversee operational accepts of the business to include managing the sales, marketing, finance, administrative, call center, logistics and service departments. -Manage, motivate and train team members to accomplish standards of excellence and meet sales goals. -Created strategic plans to expand market share and profitability. -Optimized loan approval process to decrease lead time while increasing customer satisfaction.-Streamlined the customer buying process to maximize customer flow per day, while ensuring all regulatory guidelines are followed. -Developed operational measures and new sales techniques to aid in business growth.-Execute, monitor, and problem solve daily operations to ensure sales and KPIs goals are met. -Responsible for managing 1.5 -2.0 million dollars in inventory.-Remedy customer complaints promptly, to ensure all customer satisfaction metrics are met.-Assist General Manager in coordinating vendor relations. -Responsible for all functions of the Finance and Insurance department. -Advise customers on all aspects of the buying and finance process. -Migrate risk of customer non payment accounts. Show less

North Carolina, United States

-Pay Less Business Funding was a startup financial services company linked to Wholesale Motors. COVID affected the merchant cash advance vertical and I was transferred to the management team at Wholesale Motors in 2020. -Managed and executed opening of new office in Wilmington, NC. -Responsible for hiring, training, and leading office staff and sales team.-Oversaw office operations and directly responsible for sales team and administrative staff.-Optimized recruiting process by… Show more -Pay Less Business Funding was a startup financial services company linked to Wholesale Motors. COVID affected the merchant cash advance vertical and I was transferred to the management team at Wholesale Motors in 2020. -Managed and executed opening of new office in Wilmington, NC. -Responsible for hiring, training, and leading office staff and sales team.-Oversaw office operations and directly responsible for sales team and administrative staff.-Optimized recruiting process by creating an ambassador program to passively recruit new team members. -Set daily/weekly/ monthly sales targets with the team and ensured they were met and exceeded.-Developed a custom dashboard to track ongoing sales goals and used data to find areas of improvement.-Coordinated lead generation and customer prospects with the marketing department.-Created and maintained key documentation for lending requirements, training resources, process flows, and growth plans. -Promoted the organization and products to help small businesses in the community.-Established relationships with SBA lenders to increase loan products with current clients. Show less

Wilmington, North Carolina Area

-Sr Project Manager and Sr Systems Analyst in the HR Operations department.-Lean Green Belt Certified. -Managed HR Operations Data Analytics team and responsible for producing daily, weekly, monthly, quarterly and yearly reports. -Collaborated with Senior Leadership to advise and execute special projects for the organization.-Utilized LEAN and process improvement methodology to identify areas of improvement in the department. -Developed custom reports and queries to problem… Show more -Sr Project Manager and Sr Systems Analyst in the HR Operations department.-Lean Green Belt Certified. -Managed HR Operations Data Analytics team and responsible for producing daily, weekly, monthly, quarterly and yearly reports. -Collaborated with Senior Leadership to advise and execute special projects for the organization.-Utilized LEAN and process improvement methodology to identify areas of improvement in the department. -Developed custom reports and queries to problem solving department areas of improvement. -Systems expert for data reporting on Key Performance Indicators (KPI).-Subject matter expert for workforce management systems in the HR department. -Created new staffing and predictive reports to reduce Turnover.-Created a new data visual management system for tracking performance. -Project lead for health system special projects.-Project lead for Employee Engagement efforts with Press Ganey for the health system.-Instituted a task force of leaders across organization and increased Employee Engagement from the 42nd to 73rd percentile in one survey cycle. -Liaison with Service Line Directors to help accomplish organization initiatives.-Nursing Congress Retention and Engagement Team Member for organization. -Oversaw and managed UNCW Formal Business Internship Program that included 18+ intern positions. Show less