Sky-Marie Simon Email & Phone Number

Richmond Hill, ON

• Handling inbound and outbound calls from users of conventional and rapid transit
• Providing information to existing and prospective riders with the goal of increasing customer satisfaction and customer retention
• Responding to requests and resolving complaints from the public
• Meet established productivity goals
• Actively share information with the greater team to ensure the team’s success

Pickering, ON

• Resolved customer inquiries and concerns in regards to issues such as website support, billing, services, products, fees and policies
• Worked towards reducing customer callbacks through complete investigation of a customer’s profile and ensured customer understanding and agreement
• Special reporting and documentation for the Office of the President
• Cross trained in Dealer Support Group (DSG) to assist dealers and internal customers with issues pertaining to third party systems
• Cross trained in Live Chat to assist customers with website support
• Provided potential coachback information to reduce internal and external errors and reduce customer repeat calls.

Pickering, ON

• Aided customers with purchases of children’s clothing
• Met sales quotas
• Answered telephone calls and inquiries
• Inventory control and loss prevention
• Documented and filed store credit card applications

Toronto, ON

• Provided cash and service support to store associates and clients in a polite and professional manner
• Shipped and received merchandise
• Closure of cash registers and POS system
• Prepared nightly deposit
• Inventory control and loss prevention
• Answered customer telephone inquiries

Special Events Planning-Destination Tourism Diploma

Ossd

Certificate Of Apprenticeship-Information Technology Contact Centre Customer Service Agent