Skyra Le Email & Phone Number

Chicago, Illinois, United States

Remote

• Assist COO and his team with strategic initiatives that have business, staff, products, and customer impact.
• Manages relationships with other departments and functions such as Finance/Accounting, HR, Recruiting, Benefits, Legal, Marketing, etc... to ensure the needs of the business are met.
• Ensure the effective flow of information to and from senior management, as well as across the organization. By being the steward of internal management reporting dashboards including, staff/resource management, hiring.
• Keeping all employees informed on current business updates by managing the QBR process to ensure clear, measurable goals for the MVP are established, understood, and executed against by all teams.

Massachusetts

• Create operational data analytics and modeling for AI-based automation platform that can classify and extract borrower's information within the mortgage industry.
• Participates in designing workflow automation and machine-learning improvement based on data contributed.
• Manages a team of offshore resources (including process improvements, account management, and performance measurement) that handles exceptions when AI products cannot classify or extract data due to poor quality input.
• Led post-live customer support, ensuring team adhered to defined SLAs and manages tech sprint based on customer's custom requirements.

Greater Boston Area

Served as the lead liaison for headquarter office and business process offshore partners through strategic partnerships management. Planned and executed onsite training seminars with the offshore partners to increase familiarity with industry standards for better product data output and promoting internal company culture.

Greater Boston Area

Served as a tax administrator for a leading company in Alternative Investment Services globally. Used investment partnerships tax experience and complex financial instruments to aid teams in tax preparations for Private Equity, Hedge Funds, and Exchange Funds clients. Responsible for reviewing all income and expense characterizations and monthly.

Contact person for remote upper managements and president of a high-quality real estate development firm that provides services for residential, commercial, and mixed-use real estate ventures. Work directly with the Director of Finance to manage company’s financial data budget.

Worked as a consultant with brands to establish online presence through social media platforms. Developed and executed marketing strategies. Calculated and assessed success of launched campaigns.

Led and supervised interviews for the 2010 Census around the Greater Boston’s area. Conducted interviews with residents in assigned areas by following set guidelines and confidentiality laws while maintaining high production rates. Effectively used interpersonal skills such as conflict resolution to obtain require data from hesitant residents.

Served as liaison between customers and banking associates for banking center. Followed banking procedures and polices when processing all customers’ transactions; ensured the highest level of customer service was achieved and maintained.