Tian Lan Email & Phone Number

Reykjavík, Capital Region, Iceland

• Analyze and clarify customer needs for transaction management and transfer those needs to product features under my supervision.
• Analyze changes in Visa/MasterCard service offerings and plan appropriate changes to Rapyd's products accordingly
• Prioritize product backlog so that the most important product features get deployed in timely and accurate manner.
• Coordinate with head office to support product changes which driven by the transaction settlement system
• Implement new feature deploy and release process to smooth out practices with Devops
• Roll out new CRM system (Salesforce) into on-boarding process to ensure seamless customer experience on Rapyd platform

Iceland

• Conducted market research to identify trends and opportunities for product innovation
• Develop and execute product strategy and roadmap by applying different PM and business models with the market findings
• Oversaw product lifecycle management for X-ray solutions and its embedded software for enhanced customer user experiences and reduced cost
• Developed and executed a go-to-market strategy for X-ray solution to Asia, leading to breakthrough sales into the market
• Working with cross-functional teams of 15+ members, coordinating efforts between engineering, marketing, and sales and service departments.
• Implemented customer feedback mechanisms that used in multi markets that improved product features and user experience

Iceland

• Business development and responsibility for marketing activities in the following markets: UK and Ireland, Africa and the Middle East, Asia and Oceania
• Promote, improve and implement sales processes from either agent/distributors or business managers in local offices
• Define the scope of solutions/projects with business managers and consultants, especially at level 2-3 projects
• Supervise all pre-sales processes until the project entering into after-sales process and hand over to the project managers
• Management of CRM system (Salesforce) for related markets

Iceland

• Develop and manage Marel products for emerging markets
• Collaboration with frontline salespeople and managers in emerging markets to strengthen sales channels
• Support and coordinate sales operations between Marel Regional House (SSU) and Industries
• Education for Marel SSU employees and agents in emerging markets
• Administration for CRM system (Salesforce)

China

• Assist the directors in strategic planning for existing and new business
• Assisting the director in business development for company product and services
• Assisting the directors to manage and coordinate various projects with headquarter and sister companies

China

• Sales and service for storage of marine products
• Initiate and execute marketing activities at national and international level
• Manage customer product value chain services
• In depth knowledge seafood trade, product management, quality control and storage

Diploma, Icelandic Language As Foreign Language

Master Of Business Administration - Mba, Business Of Administration

Bachelor Of Arts - Ba, English Language And Literature, General