Tian Lan Email & Phone Number

Reykjavík, Capital Region, Iceland

▪ Analyze and clarify customer needs for transaction management and transfer those needs to product features under my supervision. ▪ Analyze changes in Visa/MasterCard service offerings and plan appropriate changes to Rapyd's products accordingly ▪ Prioritize product backlog so that the most important product features get deployed in timely and accurate manner.▪ Coordinate with head office to support product changes which driven by the transaction settlement system ▪ Implement new feature deploy and release process to smooth out practices with Devops ▪ Roll out new CRM system (Salesforce) into on-boarding process to ensure seamless customer experience on Rapyd platform ▪ Initiate and implement new partnership on-boarding process to ensure the best service provided to the partners

Iceland

▪ Conducted market research to identify trends and opportunities for product innovation▪ Develop and execute product strategy and roadmap by applying different PM and business models with the market findings ▪ Oversaw product lifecycle management for X-ray solutions and its embedded software for enhanced customer user experiences and reduced cost ▪ Developed and executed a go-to-market strategy for X-ray solution to Asia, leading to breakthrough sales into the market ▪ Working with cross-functional teams of 15+ members, coordinating efforts between engineering, marketing, and sales and service departments.▪ Implemented customer feedback mechanisms that used in multi markets that improved product features and user experience▪ Coordinated with international teams, enhancing product presence in new global markets.▪ Initiate new process and new integration with other products and solutions within the Marel group to provide seamless customer experiences downstream and upstream of value chain

Iceland

• Business development and responsibility for marketing activities in the following markets: UK and Ireland, Africa and the Middle East, Asia and Oceania• Promote, improve and implement sales processes from either agent/distributors or business managers in local offices• Define the scope of solutions/projects with business managers and consultants, especially at level 2-3 projects• Supervise all pre-sales processes until the project entering into after-sales process and hand over to the project managers• Management of CRM system (Salesforce) for related markets

Iceland

• Develop and manage Marel products for emerging markets• Collaboration with frontline salespeople and managers in emerging markets to strengthen sales channels• Support and coordinate sales operations between Marel Regional House (SSU) and Industries• Education for Marel SSU employees and agents in emerging markets• Administration for CRM system (Salesforce)

China

• Assist the directors in strategic planning for existing and new business • Assisting the director in business development for company product and services • Assisting the directors to manage and coordinate various projects with headquarter and sister companies

China

• Sales and service for storage of marine products• Initiate and execute marketing activities at national and international level • Manage customer product value chain services• In depth knowledge seafood trade, product management, quality control and storage

Diploma, Icelandic Language As Foreign Language

Master Of Business Administration - Mba, Business Of Administration

Bachelor Of Arts - Ba, English Language And Literature, General